Night Service Rep Part Time-103020
Company: Extended Stay America
Location: Richardson
Posted on: September 4, 2024
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Job Description:
The Night Service Representative responds to certain types of
on-call business needs during overnight hours when the hotel lobby
is closed and ensures services provided are consistent, courteous,
and meet high standards of quality to maintain guest
satisfaction.
ESSENTIAL JOB FUNCTIONS
* The following job duties will vary and may or may not be required
to be performed during a given shift, depending on occurrences
during said shift.
* Attending to guests upon call notification from outside service
agent for check-ins, emergency maintenance issues, guest noise
complaints, and safety and security situations.
* Maintain control of all hotel keys, including safeguarding from
mishandling or theft.
* Logging keys in and out, when necessary.
* Organizes, confirms, processes, and conducts limited guest
check-ins/check-outs, including greeting and registering the
guests, assigning rooms, issuing room keys, and collecting
payments, when necessary.
* Keeps abreast of hotel policies, training, and safety
procedures.
* Supplies guests with directions and information regarding
property amenities, services, hours of operation and local areas of
interest, when necessary.
* Performs bookkeeping activities such as logging events, running
reports and posting payments to guest folios, when necessary.
* Maintains proficiency in all location computer and software
systems.
* Responds to emergency situations, communicates with first
responders as necessary, addresses key activation issues, and
responds to noise complaints, when necessary.
* When necessary, employees in this position may be asked to cover
another hotel in their area during critical staffing needs.
* Other job duties as assigned by manager.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to log, in writing, events and prepare routine
correspondence.
* Ability to operate the hotel mobile phone.
* Ability to speak effectively before groups of customers. Must be
proficient in reading and speaking English.
* Must have computer skills including the ability to access and
accurately input information into a computer system including
Microsoft Office Suite and the Hotel PMS system.
* Excellent oral and written communication skills.
* Friendly, cooperative manner and patience in dealing with guests
and staff.
* Must maintain a professional appearance and demeanor.
* Self-starter with the ability to prioritize and handle issues
under pressure.
* Strong time management and problem-solving skills.
* Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratio, and percent and to draw and
interpret bar graphs.
* Ability to apply common sense understanding to carry out detailed
but uninvolved written or oral instructions. Ability to deal with
problems involving a few concrete variables in standardized
situations.
Excellent opportunity to live onsite. The employee who performs
this position is provided a hotel room for lodging as part of their
employment and is on the overnight on-call schedule. The employee
must be able to respond to certain business needs during overnight
hours, typically within 30 minutes of notification of the request.
On-call business needs include guest key or access issues, noise
complaints, emergencies at the hotel, or limited after-hours
check-ins.
BENEFITS
Compensation
Pay Ranges
Pay range information for the position you are applying for is
below.
Disclaimer: Compensation may vary based on role, level, experience,
length of time in a position, and location. Candidates are not
guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and
local minimum wage requirements.
For Colorado, Washington, California, Applicants Only:
Night Service Rep Part Time $16.00 - $18.75 / Hourly
ENVIRONMENTAL JOB REQUIREMENTS* The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.*
Employee must be able to respond to certain business needs during
overnight hours, typically within 30 minutes of notification of the
request.* While performing the duties of this job, the employee
occasionally works near moving mechanical parts and in outside
weather conditions and is occasionally exposed to fumes or airborne
particles and toxic or caustic chemicals.* The noise level in the
work environment is usually quiet to moderate.* The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.*
While performing the duties of this job, the employee is regularly
required to stand; walk; navigate the hallways with prompt motion,
use hands to finger, handle, or feel objects, reach, tools, or
controls; operate a mobile phone, talk, see and hear. The employee
is occasionally required to stoop, kneel, or smell.
Keywords: Extended Stay America, Richardson , Night Service Rep Part Time-103020, Sales , Richardson, Texas
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