Benefits Customer Service Representative- WFH After Training
Company: A Line Staffing Solutions
Location: Richardson
Posted on: May 8, 2022
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Job Description:
Job Description This position will be work from home after
roughly 2 days training on site The Role As a Benefit Customer
Service Representative you will have the rewarding opportunity to
help our client members through the enrollment process and when
making updates to their health care and/or pension plans. We allow
you the freedom to take the time necessary to provide the highest
level of service. You will start out on one client, and with
dedication, you will be cross trained to provide assistance on
multiple clients. You will spend your day either on the phone, or
providing assistance through webchat conversations and email. We
provide superior service center environment in professional
buildings where you will be recognized for your dedication. During
our busy season you will be expected to work a 40 hour week and
overtime when requested. During our off season, your hours will
fluctuate between 32 to 40 hours depending on client need. This is
a seasonal role, however we ask our high performers to remain with
us to assist on other clients, and offer the top performers a
full-time opportunity with Willis Towers Watson. All of our
supervisors and managers started out as seasonal colleagues ---
will you be one? Key Responsibilities --- Quickly build rapport and
respond to customers in a compassionate manner by identifying and
exceeding expectations by responding in a respectful, accurate,
timely manner, consistently meeting commitments via phone, email
and instant message --- Ability to customize customer service
approach to meet all types of member communication styles and
personalities while maintaining professionalism, and diplomacy
during difficult calls --- Handle confidential information with
sensitivity and discretion in accordance with HIPAA and Data
Privacy laws and company data security requirements --- Skillfully
translate health and welfare and pension terms, complex plan
information and processes into simple explanations and instructions
that customers can understand and act upon. --- Read and understand
client---s plan documents and online knowledgebase tools while
collecting relevant information to determine immediate
requests/questions and also to anticipate the future needs of the
member --- Demonstrate knowledge, understanding and compliance with
company and client procedures and guidelines providing appropriate
and accurate information --- Maintain and document complete and
accurate call and case notes in a professional manner --- Regularly
participate in team meetings and training --- You will spend the
majority of your time assisting customers --- Perform other duties
as assigned The Requirements About YOU: You are excited to learn
new things, have strong computer skills, and are self-motivated to
always improve while coming to work every day on-time. You have
patience, and the ability to listen and recognize the needs of our
client members. You have strong written commination skills, both
written and verbal, and are dedicated to well written client notes
and instant message communications without the use of slang or
emoji---s. You overcome objections with knowledge, patience, and
understanding, and enjoy meeting new people by phone, email, and
instant message HELPING PEOPLE - NO WEEKENDS - NORMAL Business
Hours Required --- Excellent ability to communicate effectively
using the English language in a customer service setting, including
verbal and written communication skills in a grammatically correct
way --- Ability to quickly assess member concerns and formulate a
response/resolution using analytical and problem solving skills ---
Ability to work in a structured environment --- adhering, following
protocols --- High level attention to detail, multi-tasking, and
ability to organize work --- Experience using Microsoft Office with
a strong ability to juggle multiple open computer windows to answer
questions while on the phone/instant messaging --- Ability to work
autonomously in a self-paced, self-motivated team environment ---
Ability to understand and follow oral and written instructions ---
Ability to type 30 words a minute --- Must have excellent
attendance and be punctual to work --- Experience working in a
customer service environment --- High School degree required The
following are a plus --- Associate or Bachelor---s degree nice to
have --- Working knowledge of health and welfare and/or defined
benefit pension plans --- Experience working in a call center
environment --- Ability to read, write and speak Spanish
Keywords: A Line Staffing Solutions, Richardson , Benefits Customer Service Representative- WFH After Training, Sales , Richardson, Texas
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