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Trucking Insurance Customer Service Representative

Company: Momentous Recruiting - Insurance Recruiting Expert
Location: Richardson
Posted on: January 11, 2022

Job Description:

We are seeking an experienced Trucking Insurance Customer Service Representative with a background handling trucking &/or artisan contractor insurance to join our team! You must be bilingual (English/Spanish). You will be responsible for helping customers by providing product and service information, answering customer queries, resolving technical issues, processing forms and paperwork, handling endorsements, and processing new business and policy changes. This job is a Full-Time position which operates in an office setting in Richardson, Texas and is NOT REMOTE.

To ensure success as a Trucking Insurance Customer Service Representative, you should have a friendly and professional demeanor, motivated, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class Customer Service Representative is friendly and efficient when handling complaints, providing policy information, processing paperwork, or satisfying customer needs.

Answering incoming calls handling customer inquiries and/or complaints
Provide detailed information about the products, services and policies
Troubleshoot and resolve customer product issues and concerns
Document and update customer records based on interactions
Complete new business and endorsement paperwork
Accessing customer accounts and policy schedules
Checking insurance policies to ensure it satisfies the customer's requirements
Recommending available products to customers
Develop and maintain a knowledge base of the companies evolving products and services
Help customers get DOT operating authority and Texas DMV number

--- Qualifications:
Strong track record in delivering the highest level of insurance customer service, leadership, sales, or other related fields
High School Diploma or general education degree (GED); or one year of related experience and/or training
MUST have a County Mutual Agent License or an active Texas Property & Casualty License
MUST be bilingual (English/Spanish)
MUST have Trucking and/or Artisan Contractor Insurance knowledge/experience
Commercial Auto Liability, General Liability and Workers Compensation experience is Preferred
Proficiency in Microsoft Outlook, Excel and Word, and aptitude to navigate software easily
Ability to build rapport with clients
Problem-solving skills, time-management skills, attentiveness & Patience
Ability to prioritize and multitask
MUST have a positive, professional and friendly demeanor and motivated personality
Excellent written and verbal communication skills

No travel is expected for this position

Keywords: Momentous Recruiting - Insurance Recruiting Expert, Richardson , Trucking Insurance Customer Service Representative, Sales , Richardson, Texas

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