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Remote CSR/Sales Rep

Company: Pro Staff
Location: Richardson
Posted on: April 28, 2021

Job Description:

Pro Staff is looking to hire skilled--CSR/Sales Representatives--for this--DIRECT HIRE--opportunity that is Work from Home. Come work for one of the country's leading providers of wireless technical support.-- In this role as a CSR/Sales Rep--you will--resolve issues with mobile phone devices, computers, tablets, and other electronics while up-selling customers on value added products.-- Perks:--

  • Extensive paid training--
  • Professional, supportive, and fun culture!
  • Fantastic work atmosphere!
  • Tremendous opportunity for advancement within the company
  • Eligible for health benefits on day 31 of fulltime employment--
  • Vacation/Holiday pay
  • Tuition reimbursement
  • 401K Duties and Specifications:
    • Take incoming calls or messages from customers regarding their mobile devices, tablets, computers, and/or other consumer electronics
      • Assist customers with device set up and device education on mobile devices, tablets, computers and/or other consumer electronics
        • Provide customer with logical trouble shooting to resolve operation issues on mobile devices, tablets, computers and/or other consumer electronics
          • Using processes outlined and available tools, achieve First Call resolution standards
            • Provide a value-added experience by up-selling customers on beneficial products with outstanding customer service
              • Maintain quality call standards as trained
                • Maintain an average monthly response time standard
                  • Proactively find new technology trends and solutions for knowledge base Qualified applicants will have: --- 1 year of previous customer service experience (Call center preferred) --- 1 year of technical support experience --- 6 months of Sales experience Apply now! About Pro Staff Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Pro Staff, Richardson , Remote CSR/Sales Rep, Sales , Richardson, Texas

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