IT Service Desk Analyst - Hybrid
Company: Kforce Technology
Location: Richardson
Posted on: September 18, 2023
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Job Description:
Kforce has a client in Richardson, TX that is seeking an IT
Service Desk Analyst for a hybrid role. This position will work
Monday - Friday from 1pm - 9:30pm CST - working about 50% of the
time in the Richardson office.
Summary:
In this role, the IT Service Desk Analyst will join a team to
provide 5-star customer service and to support to our internal
customers across the country while proactively addressing issues
and queries, ensuring 100% internal customer satisfaction every
time. The IT Service Desk Analyst serves a fundamental role in
driving and maintaining successful first-time resolutions and acts
as an advocate to all internal customers. They will be responding
to and resolving customer issues, problems, and queries relating to
IT systems used throughout the organization, and taking receipt of
service desk support requests (primarily telephone but also email,
written and in person) and logging them, either for first-time
resolution by the Service Desk Analyst or for escalation to other
specialized areas of the IT Department.
Responsibilities:
Keywords: Kforce Technology, Richardson , IT Service Desk Analyst - Hybrid, Professions , Richardson, Texas
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