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Area Support Rep / Print Production

Company: Canon U.S.A., Inc.
Location: Richardson
Posted on: May 25, 2023

Job Description:

Area Support Rep / Print Production




Canon Solutions America, Inc.

Requisition ID




Position Type



Represent Canon at on-site client work assignments in the Richardson/Dallas area by providing support for the Mail and Copy/Print Production Center


Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Shipping/Receiving based on assigned location.

- Provides communication with supervisor of potential problems or customer concerns.
- Promptly reviews and responds to client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- cross-functional trainings provided to ensure ability to provide coverage when short-staffed.
- Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.
- Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Copy/Print Production/Copy Center:
- Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
- Receives, logs, delivers and tracks all activity for reporting purposes.
- Performs routine upkeep and basic maintenance of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
- Performs daily convenience care functions as needed.

Mail/Courier Services:
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Records and tracks customer inquiries and fulfillment of requests.

Device Maintenance:
- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
- Follows daily, established maintenance processes and procedures.
- Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
- Evaluates equipment issues and notifies service department if unable to resolve.
- Delivers paper.
- Assists end-users in basic functionality of equipment.
- Records meter reads.
- Maintains service activity reports.
- Monitors supplies and restocks inventory.


Please note: this is a customer-facing role, and requires compliance with customer policies and protocols

HS Diploma, GED, or equivalent experience required
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Must be willing to learn new skills and interact with new teams on a regular basis.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Requires driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at


Posting Tags

#LI-HB1 #PM20

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Keywords: Canon U.S.A., Inc., Richardson , Area Support Rep / Print Production, Professions , Richardson, Texas

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