Service Desk Analyst

Company: Infinity Consulting Solutions
Location: Richardson
Posted on: March 12, 2023

Job Description:

TITLE: Service Desk Analyst Location: Richardson, TX Compensation Range: $19 - $21/hour

ICS is hiring a Service Desk Analyst for our client in the Dallas area. This position will be responsible for service, support, and troubleshooting technical problems regarding desktops, laptops, and network services. Our ideal candidate is a motivated self-starter who can provide support in various technical areas.

What You'll Do:

• Provide timely resolution of technical problems or escalations on behalf of the customer and ensure their satisfaction.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Coordinate, diagnose, and troubleshoot incoming employee calls and emails. Skills / Experience You Will Need:
  • 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience.
  • Previous Service Desk or Call Center experience.
  • Great communication skills.
  • Knowledge of Windows 7 and Windows 10 Operating Systems.
  • Experience with O365.
  • Working knowledge of Citrix and/or Active Directory.
  • Familiarity with ticketing systems and remote desktop tools.
  • Strong Phone Etiquette. Nice to Have Skills/Experiences:
    • A+ Certification.
    • Strong experience with Active Directory, including password resets, creating new groups, and finding locations of items/accounts.
      
      About Infinity Consulting Solutions At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement. ICS is an Equal Opportunity Employer.
      
      W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

Keywords: Infinity Consulting Solutions, Richardson , Service Desk Analyst, Professions , Richardson, Texas