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Help Desk Analyst

Company: Genesis10
Location: Richardson
Posted on: March 8, 2023

Job Description:

Genesis10 is seeking 2x Helpdesk Analysts for this 6-month Contract to Hire job opportunity. This position can be worked 100% remotely. This position is with our client a leader in the Real Estate Industry. -This is a 100% Remote, 6-month Contract to Hire opportunityHigh School diploma, GED, or equivalent work experience is requiredRate $18.00 - $24.00ph Depending upon experience. -Primary responsibilities:

  • Requires basic analytical skills.
  • Detailed problem analysis.
  • Intuitive problem-solving skills.
  • Adaptability to a highly-changing environment.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Information Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.
  • There are no formal supervisory responsibilities in this position. -Minimum Qualifications:
    • High School diploma, GED, or equivalent work experience is required
    • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
    • Ability to write routine reports and correspondence.
    • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
    • Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles.
    • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
    • Ability to understand and carry out general instructions in standard situations.
    • Ability to solve problems in standard situations.
    • Errors in judgment may cause short-term impact to co-workers and supervisor. -If you have the described qualifications and are interested in this exciting opportunity, apply today! -W2 Status:
      • Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. -Benefits of Working with Genesis10:
        • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
        • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
        • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
        • Behavioral Health Platform
        • Medical, Dental, Vision
        • Health Savings Account
        • Voluntary Hospital Indemnity (Critical Illness & Accident)
        • Voluntary Term Life Insurance
        • 401K
        • Sick Pay (for applicable states/municipalities)
        • Commuter Benefits (Dallas, NYC, SF)
        • Remote opportunities availableFor multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. -Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. - - - -

Keywords: Genesis10, Richardson , Help Desk Analyst, Professions , Richardson, Texas

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