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Epicor Operations Consultant

Company: ComTec Solutions
Location: Richardson
Posted on: November 26, 2022

Job Description:

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...JOB SUMMARY:As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.REPORTS TO: Manager, Enterprise Systems GroupDIRECT REPORTS: NoneESSENTIAL FUNCTIONS: - Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training - Communicate with customer to determine needs, and contribute solution design as well as overall business strategy - Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state - Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner - Assist with generating quote specifications and proposal generation - Ability to adhere to project timelines and meet Service Level Agreement goals - Provide support for clients in a help desk capacity and assist in troubleshooting application questions - Provide on-site training and consulting for clients if necessaryADDITIONAL RESPONSIBILITIES: - Maintain daily timesheet and expense report entries and submit them accurately and timely - Other duties as required

    TECHNICAL SKILLS: - High level (Intermediate) of proficiency in MS Office and SharePoint - Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains etcSOFT SKILLS & ABILITIES: - Strong written and verbal communication skills - Pleasant and professional demeanor in all client and internal communications - Ability to multi task - Intellectually resourceful with sound judgment and effective decision-making abilities - Independent worker and able to work effectively on daily tasks without direct supervision - Strong organization skills and ability to operate efficiently throughout daily tasks - In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate - Demonstrates empathy with users and professionalism at all times - Work well with clients at all levels - Operates with client satisfaction in mind - Energy, enthusiasm and results-oriented - Strong troubleshooting and analytical skillsEDUCATION, EXPERIENCE, & KNOWLEDGE: - Bachelor level degree - Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software. - Understanding of Manufacturing Operations - Proven success in ERP software project implementation and deployment across multi-business verticalsWORK ENVIRONMENT/PHYSICAL DEMANDS: - Use of computer and office equipment - Ability to remain calm in stressful situations - Performs all administrative functions expected at this levelADDITIONAL REQUIREMENTS: - Ability to schedule for evening or weekend work occasionally - Valid driver's license in your state of residence and reliable personal vehicle Benefits:
    • Competitive salary
    • Relaxed Company Culture
    • Value Recognition and Rewards
    • 9 paid holidays
    • Generous Vacation Allowance
    • Health/Dental/Vision Insurance
    • Life Insurance and LT/ST Disability
    • Birthday Paid time off
    • Company 401K
    • Company laptop & Cell Phone
    • Team Outings & Events
    • Weekly Company Meals
    • Flexible Work/Life Balance ValuedPI197613117

Keywords: ComTec Solutions, Richardson , Epicor Operations Consultant, Professions , Richardson, Texas

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