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Desktop Support

Company: L&S Mechanical
Location: Richardson
Posted on: November 23, 2022

Job Description:

About L&S MechanicalL&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution?. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.Job SummaryAs an IT specialist at L&S, you will collaborate with the IT team in resolving software and hardware issues for all employees across all regions. In addition, you will be responsible for assisting with the management of our help desk procedures and assist the IT manager in the development of new procedures for evaluation of employee satisfaction of IT services. Some travel may be required.General Responsibilities Provide all levels of hardware support for desktops, laptops, printers, scanners, iPads, and other devices.Provide all levels of software support for Windows 10, Microsoft 365, AutoCAD, Wrightsoft, Adobe, Great Plains, and othersSupport the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, AV streaming technology.Monitor and respond to support tickets through our Help Desk system.Acts as a quality assurance by identifying, researching, resolving, and responding to technical and non-technical issues or questions from employees.Assist IT manager in creating and implementing evaluation tools for customer service satisfaction and company IT needs.Be current with the latest software (predominantly the entire Microsoft M365 suite and Windows 10) and other typical enterprise apps.Monitor workloads and status; supports colleagues by providing advice on handling complex issues.Communicate high visibility issues to immediate supervisor.Maintain good client relationships.Other duties as assigned by supervisor.QualificationsWorking knowledge of relevant operating systems, software, and programming.Working knowledge of MDTExcellent problem-solving and critical thinking skills.Keen attention to detail.Good organization, time management and prioritization.Communication skills, including speaking, writing and active listening.Customer service oriented.Efficient troubleshooting abilities.Preferred experience with Cisco networking and VOIP, 3CX system.Some travel may be required.BenefitsMedical, dental and vision insuranceFSA with debit card401(k) with $.50 on the $1.00 match up to 6%Bonus opportunitiesPaid VacationPTOPaid HolidaysAnnualized reviews for merit increasesPotential for advancement


Keywords: L&S Mechanical, Richardson , Desktop Support, Professions , Richardson, Texas

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