IT Help Desk Analyst -Level 1
Company: Technology Service Professionals, Inc.
Posted on: September 16, 2022
Richardson, Texas - 2022-08-31 IT Help Desk Analyst -Level 1
If you're one to rise to a challenge, this opportunity is for you.
Your resume is great, but we also want to know what drives you.
We're big on culture and look for employees who can grow both
professionally and personally with us.
At TSP, we make sure our employees have the opportunity to build
fulfilling careers. Why? Because if our people aren't taken care
of, our customers won't be either. TSP was founded on the belief
that our product is our people and our commitment to those
employees is written into our company values.
Service Desk Analysts coordinate, diagnose, and troubleshoot
incoming employee calls and emails. They provide support services
with technical problems and information technology issues involving
desktop, laptop, or network services from local and remote
These are the job duties and responsibilities of an IT Help Desk
Analyst - Level 1:
* Provide timely resolution of technical problems or escalation on
behalf of the customer and ensure their satisfaction
* Provide case status updates to management and end-users
* Supports and maintains effective relationships with users
* Focus on providing exceptional customer service
You should be able to handle everything above because you have
* Great communication skills
* Strong technical aptitude
* Knowledge of Windows 7 and Windows 10 Operating Systems
* Familiarity with Remote Desktop tools
* 1-2 years of related work experience, AA degree, or technical
training preferred or equivalent combination of education and
* Previous service desk or call center experience
* A+ certified - preferred
Additional information about this IT Help Desk Analyst - Level 1
* The shift is second shift Monday through Friday from 1p-10p and
Sat 9a-6p (rotating Sat)
* View our benefits information:
* Candidates must be authorized to work in the United States
* Selected candidate must be fully vaccinated against COVID-19
prior to start or receive an approved exemption
We Are TSP
TSP is an award-winning and customer-endorsed staffing and IT
solutions company. Throughout the United States and Canada, we
create custom, flexible and flawlessly executed IT solutions that
amplify our customers' team and simplify their service.
From workforce recruiting and staffing to network, server and
storage maintenance, we create an entirely positive, above and
beyond service experience. We don't manufacture devices or sell
software. Our product is our people - dedicated and talented
individuals focused on our customers' long-term success above TSP's
We are an equal opportunity employer and welcome applications from
all qualified persons without regard to race, color, religion, sex,
sexual orientation, gender identity or expression, pregnancy, age,
national origin, disability status, genetic information, protected
veteran status, or any other characteristic protected by law.
Keywords: Technology Service Professionals, Inc., Richardson , IT Help Desk Analyst -Level 1, Professions , Richardson, Texas
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