Consumer Support Consultant

Company: Lennox International
Location: Richardson
Posted on: January 12, 2022

Job Description:

Company OverviewLennox International(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.Job DescriptionUnder general supervision, this mid-level position handles a variety of incoming consumer inquiries on Residential and Commercial HVAC products through a Call Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment. Interprets and explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits. Provide product documentation to consumer if requested. May assess needs and suggest/promote alternative products or services. Guide the consumer to the dealer if dealer services are required. Document the call information into the call-tracking database in the event additional follow-up is required. Identifies and helps implement process improvements.QualificationsRequires a high school diploma or an equivalent combination of education and experience. Requires at least 1 year related experience. Basic understanding HVAC refrigeration circuits, components and controls. Basic knowledge and experience in the installation and service of heating and air conditioning equipment). The ability to provide assistance in a fast paced environment. Excellent verbal, listening and written communication skills. Strong customer service skills. Ability to handle and diffuse difficult customer situations. Ability to learn, understand and convey technical information. Ability to multitask to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP is preferred.

Keywords: Lennox International, Richardson , Consumer Support Consultant, Professions , Richardson, Texas