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Technical Application Analyst

Company: Texas Capital Bank
Location: Richardson
Posted on: January 10, 2022

Job Description:

Overview:
At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of whats possibletogether.Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.

Responsibilities:
Partners with business line to address business and technology needs and/or deficiencies involving process, products or technology Build strong relationships with internal partners (such as Core Technology, Risk, Strategy, Product Management, Reporting and Analytics) Design use cases and technical solutions to complete to meet business and application needsPerform application configuration and maintenance to support business as usual application needsSubject matter expert on systems in order to assist with application upgrades and ehancementsSupport business line by investigating operations-related problems/inquiries and recommend, facilitate and implement solutionsAssist with vendor management activities with assigned vendors for the applications owned / supported including, but not limited to upgrades, enhancements, implementations, customer impacts, vendor oversight and managementSupport new product and application releases and enhancements, working with Delivery and line of business Support teamsAssist day to day application and product issues, including daily health checks of applications and processes, generating data and reports, managing service requests.Assist with incidents and issues, such as conducting detailed root cause analysis to avoid further impacts and decrease the risk of recurring issues

Qualifications:
Bachelor's degree or equivalent experience in relevant field required. 3+ years of experience working with and resolving issues in Windows server and IIS environment preferred3+ years of experience troubleshooting and resolving full stack application, networking, and server infrastructure issues for multiple complex applications preferred.3+ years of experience with application and product configuration, deployment and support of multiple applications preferred1+ years of experience with application architecture and software design required.Ability to troubleshoot complex technical problems, engaging appropriate teams as necessary requiredExcellent customer service skills and ability to build and maintain relationships with internal partners requiredHighly organized and detail-oriented self-starter Strong sense of urgency and ownership when resolving application and product issues requiredOutstanding organizational and effective time management skills requiredSuperior problem-solving, analytical and critical thinking skills requiredAbility to function as second and third level support for multiple cross-functional applications requiredAbility to develop and establish positive working relationships across the organization preferredPrevious Banking / Financial Services experience preferred

Keywords: Texas Capital Bank, Richardson , Technical Application Analyst, Professions , Richardson, Texas

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