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Desktop Support Analyst

Company: Robert Half
Location: Richardson
Posted on: November 17, 2021

Job Description:

If you excel at explaining intricate technical information to the non-technical user, this job could be for you. We want to hear from you if you are a driven individual who is most productive in an active and positive environment. Robert Half has a Desktop Support Technician role with a company in the IT Software industry that may be the position for you, if you match these qualities. Motivated candidates with effective problem-solving abilities will be preferred for this position. Located in the Richardson, Texas, area, this Desktop Support Analyst role is short-term contract / temporary in nature.


  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
  • Interface regularly and effectively with ticket submitters
  • Support records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Arrange hardware repairs with the appropriate vendors
  • Administer computer desktop support in accordance with established policies and procedures
  • Fix computer problems, and recommend appropriate action/solutions
  • Desktop support or related experience
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
  • Printer Problems experience
  • Proven knowledge of Network Printers
  • Command of MS Windows 10
  • Strong familiarity with Microsoft Office 365
  • Foundational knowledge in OneDrive
  • MS Windows 7 in an Active Directory environment experience desired
  • Well-founded grasp of ConnectWiseTechnology Doesn't Change the World, People Do. -

    Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

    Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

    Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

    - 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use .

Keywords: Robert Half, Richardson , Desktop Support Analyst, Professions , Richardson, Texas

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