Pharmacy Technician - Help Desk
Company: Staffing Resource Group
Posted on: November 17, 2021
Pharmacy Technician (Call Center environment):
SRG offers flexible staffing solutions with a national presence. We
provide contract, contract-to-hire, direct hire and executive
search services. SRG utilizes an innovative approach to identify
and qualify talent that is unique to the federal contracting
industry, featuring a cutting-edge platform that allows us to
rapidly and precisely match professionals to client requirements.
We have a proprietary database of over one million candidates and
maintain continuous contact with our qualified talent.
Title: Helpdesk Specialist
Location: Richardson, Texas (onsite)
Industry: Pharmacy Benefit Management
Salary: $17 hr. (has incentive plan offering up to $1,200 a
Hours / Shift: 9AM-6PM, 10AM-6:30PM, 10:30AM-7PM, 11AM-7:30PM,
11:30AM-8PM are the shifts available. Rotating weekends (currently
every 4th or 5th).
Training hours: Start anywhere from 8AM-6PM for the rest of the two
weeks then the candidate will move to their designated shift
Employment Type: Contract with Perm consideration
Environment: Fast paced, call center environment dealing with back
to back incoming calls from Long Term Care Pharmacies and Hospice
Agencies. This customer has an upbeat, highly motivated team,
committed to immediate growth and a caregiving spirit. COME JOIN
Job Scope: The Help Desk Specialist accurately and efficiently
receives patient admission, discharge, and transfer and medication
Authorization information from clients (Hospice Agencies and
Long-Term Care Pharmacies) and subsequently accurately manages the
transfer of the information to our claims adjudication system. The
position requires review of information recorded in various client
pharmacy practice management or electronic medical record systems
or the handling of facsimiles or the handling of calls. Requires
experience and compliance with all state and federal regulations
for processing prescriptions
Duties may include any of the following:
Assists and supports processing of client medication authorization
requests and troubleshoots pharmacy claims.
Maintains appropriate continuing education and licenses according
to the State Pharmacy Board regulations.
Supports the management staff in other areas to meet daily
production goals and manage customer service issues.
Adheres to all quality control and medication safety policies and
procedures to ensure accuracy of transcription and transfer of all
Maintains accurate and complete record of all activities for
admission, discharge, transfer and medication orders.
Answers clients' questions/concerns regarding medication orders,
referring to a Pharmacist when required.
Properly manage all inbound calls and any electronic or paper
documents regarding any medication orders and deliveries.
Responsible for adhering to department's performance goals,
policies, procedures and internal quality controls established.
Maintains solid knowledge and compliance with Company policies and
Ensures proper communication with co-workers during shift.
Works in any other projects as assigned by supervisor.
Leads all facets of this position with excellent customer
Maintains a courteous and professional manner which includes a calm
and sophisticated disposition, not easily frustrated, stressed, or
Demonstrated ability to project a professional and friendly image
to co-workers and clients.
Proactive, responsive, results oriented and resourceful; possessing
the highest level of integrity and motivation.
Ability to work proficiently in a fast-paced environment while
adapting to changing workflows and priorities.
Ability to efficiently prioritize work and handle simultaneous
tasks with success and accuracy.
Detail-oriented, displaying an ability to manage multiple tasks,
and handle tight time-frames, with a friendly and approachable
Practices efficient communication and documentation practices;
properly following Company verbal scripts, documenting processes
and tasks as required, and ensuring need-to-know information,
escalations, or follow-ups are shared with the proper contacts.
Completes all tasks with ownership and accountability; invested in
ensuring a client receives best-in-class service from start to
Proficient ability to type at > 50 words per minute, utilize
computer resources including online applications, portals, and
Company software, and perform tasks via telecommunication tools
with a pleasant and comprehensible tone and annunciation.
Efficiency with Microsoft Suites, including: Word, Outlook, Excel,
Able to flexibly adhere to a 24/7/365 work environment; practicing
punctuality and dependability for assigned shifts; working
evenings, nights, holidays, and weekends, as assigned.
Education and Experience:
Current Pharmacy Technician certification in good standing,
recognized by the Pharmacy Technician Certification Board, or
1+ years of retail pharmacy experience
1+ years of PBM experience
1+ years of call center experience
Previous experience working a health care setting, including
long-term care, retail pharmacy, hospice, or medical facility
High School Diploma or equivalent
Search Words: Call Center Representative, Helpdesk Specialist,
Client Service Representative, Pharmacy Technician, CSR, Customer
Job Types: Full-time, Contract
Pay: $17.00 per hour
Employee assistance program
8 hour shift
Monday to Friday
The health and safety of our employees, contractors and clients is
a top priority for SRG. This priority has become increasingly
important as we continue to face the challenges of the COVID-19
Work Location: One location
Keywords: Staffing Resource Group, Richardson , Pharmacy Technician - Help Desk, Professions , Richardson, Texas
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