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Business Analyst

Company: The Intersect Group
Location: Richardson
Posted on: November 24, 2020

Job Description:

Business Analyst The Intersect Group is seeking a Business Analyst for our client in Richardson, Texas. The Business Analyst will have strong business, analytical, technical, and integration experience. Responsibilities Provide advice and subject matter expertise in identifying, researching, resolving, and negotiating resolution issues associated with customer experience and survey analysis and application maintenance activities to fix and design appropriate processes Provide subject matter expertise for internal/external communications, training, new systems, operational support and process improvement efforts on customer experience and voice of the customer technology platforms Work cross functionally with Customer Engagement, Distribution Operations, Information Technology, Rates and Regulatory and Outsourced Technology partners to implement integrated business strategies and processes Lead and maintain efforts for capturing customer feedback through multiple channels/efforts and assists in analyzing and communicating results across client Lead cross functional coordination and communication activities for customer experience initiatives and customer satisfaction surveys/results Lead project management efforts for Customer Experience and Voice of the Customer programs of work Maintain close contact with vendors to resolve system issues, identify and implement workarounds/process changes, and obtain updates for regular monthly and quarterly vendor performance reviews with client management Monitor and evaluate vendor performance against desired service levels and regulatory requirements and assists in performance improvement Requirements Bachelor's degree in business administration or Management, Finance, Computer Science or related fields is preferred 2 years of experience working as a Functional, Data or Business Analyst 2 years of experience in Access, Excel (Advanced), Visio, and MS Project, MS Office 2 years of customer interfacing experience - meeting facilitation and presentation 2 years of process development experience Position requires collaboration skills and the ability to interact and collaborate with other teams including application development, testing, operations, security and compliance and project management office, as well as functional stakeholders and external vendors Ability to communicate all aspects of the job requirements, including the creation of formal documentation with Microsoft Office Demonstrate a sense of urgency in completing tasks and resolving issues in order to deliver quality projects on time and within budget The Business Analyst will have strong problem solving, time management and organizational skills Interested candidates please send resume in Word format to Please reference job code 74661 when responding to this ad. The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Keywords: The Intersect Group, Richardson , Business Analyst, Professions , Richardson, Texas

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