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Service Desk Technician

Company: Confidential
Location: Richardson
Posted on: May 11, 2020

Job Description:

Service Desk Technician SLP ndashTC29 Location RICHARDSON, TX Duration 6 Months Responsibilities Serve as first point of contact for all information technology issues within the Bank. Respond to telephone calls and emails from employees for IT support Assist the end user community using remote tools by recording, resolving, and responding to issues Support Windows 7 and 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voice mail usage, and Mobile Device Management Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction Understand team and organizational support structures Be on time each day for start of shift and maintain a good attendance record Qualifications BachelorrsquosAssociates Degree or equivalent experience Must be flexible for extended hours and or shift work Minimum of 5 years previous experience in a service desk environment Must have excellent customer service, telephone, listening and communication skills Must have excellent documentation and writing skills Must demonstrate excellent time management skills and be self-driven to efficiently manage daily work load Demonstrate experience in applying knowledgeskills in a Customer Support environment Strong analytical aptitude and problem solving skills in a technical environment Multi-task across several ongoing tasks of varying priorities as required Ability to make good judgments, negotiate, problem solve and strong decision-making skills Ability to understand and clearly communicate technical information to non-IT personnel Maintain a high level of knowledge regarding the clients computing environment Must demonstrate strong sense of urgency regarding solving end-user issues Be able to solve problems regarding system errors or usage issues Must be able to minimize downtime by rapidly diagnosing and resolving problems Be able to track and document information regarding troubleshooting techniques Maintain a high level of teamwork and knowledge sharing Demonstrate strong organizational skills Proficiency with Windows 10 troubleshooting Proficiency with Office365 troubleshooting Proficiency with laptop, desktop and peripheral hardware troubleshooting Proficiency with VPN and network connectivity troubleshooting Proficiency with general application troubleshooting in a Windows environment

Keywords: Confidential, Richardson , Service Desk Technician, Professions , Richardson, Texas

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