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Implementation Consultant

Company: RealPage
Location: Richardson
Posted on: March 24, 2020

Job Description:

BE Innovative. BE RealPage.RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.

We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.OverviewThe primary goals of this position are to deliver an exceptional on-boarding experience for our clients, and to implement properties on the Commercial Property Management Suite as quickly and accurately as possible. The associated metrics of success for the department include: average time to implement, set-up accuracy, on-time implementation, and most importantly, client satisfaction.This position serves in a collaborative capacity with clients, working closely with them to develop an implementation schedule and plan that sets everyone up for success. This position also serves in a consultative capacity, collecting all necessary due diligence, and advising on the best approach to configure properties. This position drives and manages all implementation-related work for both new and existing clients, through a combination of direct responsibilities and strategic interdepartmental partnerships.The Implementation Consultant III will apply experience and knowledge to provide training, guidance, and support to Implementation Specialists and Implementation Coordinators. He/She will act as a role model for the department by maintaining a high level of professionalism, answering questions posed by our clients, the Implementation team, and/or other departments, and will utilize his/her skills and talent to forge strong, collaborative partnerships both internally and externally.Responsibilities




  • Ensure all new orders for the RealPage Commercial Property Management Suite are scheduled as quickly as possible, and that all scheduled properties are implemented on time each month
  • Manage projects to deadline, working collaboratively with clients and internal departments to accomplish objectives, and communicate status updates effectively to all stakeholders
  • Act as the Implementation liaison to the client and property contacts during the implementation process, and as the client's partner expert on all aspects of implementing the Commercial Property Mangement Suite
  • Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions
  • Develop and maintain exceptional knowledge of the company's products and services
  • Develop and review implementation timeline and project plans with client and track progress clearly and consistently during the course of the process
  • Lead all client implementation planning and update calls and document decisions with meeting notes
  • Develop and deliver presentations to clients and senior management
  • Collect all necessary due diligence from the client
  • Develop and document portfolio/property level business rules throughout process
  • Forge strong relationships and collaborative partnerships with new and existing client contacts, as well as internal stakeholders, and Implementation team members
  • Proactively escalate internally and/or within the client organization as necessary when/if a property is at risk of not implementing on time to avoid a possible push
  • Assist with special projects as requested, including custom reports and special data requests and/or explanations
  • Make recommendations on process improvement that will aid the department in meeting its goals and objectives
  • Other duties as assigned


    Qualifications




    • College Degree, or High School Diploma and relevant experience required
    • At least two (2) years of experience in Property Management and Accounting
    • Experience in property management and/or accounting
    • Project management experience preferred
    • Excellent interpersonal skills, and written/verbal communication skills required
    • Strong organizational skills, and a high level of attention to detail required
    • Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required
    • Strong working knowledge of MS Office (Outlook, Excel, Word, PowerPoint), with knowledge of Excel formula functions preferred
    • Must be self-motivated, and able to work both independently and in a group
    • Must be deadline driven, and goal oriented
    • Must have an affinity for troubleshooting and problem solving

      #LI-RG1

Keywords: RealPage, Richardson , Implementation Consultant, Professions , Richardson, Texas

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