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EPIC Systems Analyst - Orders / CPOE

Company: Christus Health
Location: Irving
Posted on: December 3, 2019

Job Description:

Description
The Epic Systems Analyst serves as a liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service and Epic application support in assigned Epic module. Job responsibilities could include onsite go-live support, upgrade support, and ongoing application support and optimization. In addition, they work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages. The EPIC Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

MAJOR RESPONSIBILITIES

Develop, test, implement, support, and maintain Epic assigned applications, solutions and business processes to meet operational and technical requirements
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Translate business requirements into functional specifications and manages changes to specifications
Prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
Adhere to organization standards for system configuration and change control
Develop strong relationships with end user communities, customers and business partners
Facilitate communication with stakeholders from initial requirements to final implementation
Serves as a liaison between business operations and providers, internal information technology, system users and Epic, working within the defined project objectives for issue and problem resolution
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate



Requirements
POSITION QUALIFICATIONS

Education/Skills

Ability to present complex data in meaningful method, ie., charges, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Experience

To determine "Years of Experience":

Epic application work - 1 year = 100%
Non-Epic IM application work -- 1 year = 50%
Operational work congruent with module to be supported -- 1 year = 25%

Examples:

Epic Clin Doc Analyst (certified or proficient) who previously worked as an analyst at another facility for the past 2 years. Prior to his analyst role, he worked as an RN in acute care for 2 years.

a. Years of experience: 2.5
IM associate has supported a non-Epic application for the past 4 years. Prior to moving to IM, she worked in Bed Planning for 2 years.

a. Years of experience: 2.5
Must meet all criteria

Certified or proficient in one or more Epic modules [required]
3+ years of experience
Solves moderate incidents without direction
Develops new functionality for requests with little direction

Licenses, Registrations, or Certifications

Associates or Bachelor's Degree, preferred
Application certification in assigned module, preferred
Required to obtain certification/proficiency from vendor within 6 months of hire if hired without certification/proficiency
LVN, RN or other clinical License may be required for clinical application teams

Keywords: Christus Health, Richardson , EPIC Systems Analyst - Orders / CPOE, Professions , Irving, Texas

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