Claim Specialist-Auto/Property-Hybrid
Company: State Farm
Location: Richardson
Posted on: September 25, 2024
Job Description:
Claim Specialist-Auto/Property-HybridUS-TX-RichardsonJob ID:
2024-35703Type: Regular Full TimeCategory: Claims and
InvestigationRichardson, TXOverviewBeing good neighbors - helping
people, investing in our communities, and making the world a better
place - is who we are at State Farm. It is at the core of how we
operate and the reason for our success. Come join a #1 team and do
some good!Build your career at one of the top companies for
professional growth in the U.S.! Khakis optional...At State Farm we
invest in our employees by providing a competitive Total Rewards
package:Starting Salary is $59,059 - $79,230 annually, ($29.31 -
$39.32/ hour). Because work-life-balance is a priority at State
Farm, compensation is based on our standard 38:45-hour work week!
Salary offered is dependent on skills and qualifications, with the
high end of the range limited to applicants with significant
relevant experience. You are also eligible for:
- An annual bonus based on individual and enterprise
performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of
yourself and your family, Paid Volunteer Time, and an Annual
Celebration Day to celebrate what's important to you!
- Industry leading Tuition Assistance Programs
- Wellnessand mental health programs
- Discounts from hundreds of retailers through our Perks at Work
programAnd more!ResponsibilitiesOur Claims Specialists are
committed to helping our customers through the claims process while
providing Remarkable service. This includes:
- Investigating, evaluating, negotiating, and settling
claims
- Applying knowledge of policies and insurance regulations when
determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence
and/or various electronic media
- Effectively managing work through task driven queues while
multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and
simple interactionsThis is a hybrid position which allows you to
spend some of your time working from home as well as some time
working collaboratively in-office. During the job training period
you may have a higher percentage of time spent in-office to support
your learning experience.Hours of operation are continually
evaluated and may change based on business need. Successful
candidates are able and willing to work flexible work shifts and
may be asked to work overtime and/or irregular hours.Several of our
Claims teams are hiring, and you may be considered for multiple
opportunities where your skills and qualifications align. Some of
the areas we hire Claim Specialists for could include any of the
following:
- Personal Injury/Medical Payments (PIP/MPC): Handles first-party
medical coverage for customers injured in an automobile
accident
- Special Investigative Unit (SIU): Handles high-volume, complex
auto and property claims involving NICB indicators of fraud to
determine if specialized investigation is needed
- Auto Property Complex: Handles high-volume, mid-to-high
complexity property damage claims, not involving personal
injury
- Auto Total Loss: Settles auto claims where a vehicle is deemed
a total loss
- Auto Weather Catastrophe: Handles weather-related auto
claims
- Property Team: Handles low-severity Home and Renters claims in
a team environment. Claims are primarily theft-related as well as
minor weather and other types of property losses
- Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial
and boat claims
- Hail Reconciliation Unit (HRU): Handles claims specific to hail
damage
- Home Commercial Claims Services (HCCS) Stewardship: Handles
property claims that are non-weather related
- Weather Catastrophe Claim Services (WCCS) Stewardship: Handles
weather-related property claimsQualificationsPreferred:
- Bachelor's degree in a related field is preferred or equivalent
work experience
- Experience as a Claim Specialist in the insurance industry,
specifically in auto and/or property claims, including the
following:
- Proficiency in using CCC, Xactimate, XactContents, and other
estimating/evaluation software tools
- Strong knowledge of auto and/or property insurance policies,
coverage and claim handling practices
- Familiarity with state or local regulations and compliance
requirements
- Proven ability to assess damages, estimate repair costs, and
negotiate settlementsCompetitive candidates also demonstrate the
following:
- Excellent communication and interpersonal skills to effectively
interact with clients, agents, and other stakeholders
- Proven effective empathy and de-escalation skills to handle
difficult/emotional conversations with a customer-minded focus
- Detail-oriented with strong organizational and analytical
skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability
- ResourcefulnessAdditional Details:
- Employees must successfully complete all required training,
including applicable licensing exam(s) and background checks
required of various state(s).
- State Farm recently implemented new pre-employment assessments.
Candidates that have previously taken an assessment may be asked to
participate in additional testing.
- Visit for more information on our , , and the .PMCLIN22 Please
see job descriptionPI249055621
Keywords: State Farm, Richardson , Claim Specialist-Auto/Property-Hybrid, Other , Richardson, Texas
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