Bilingual Benefits Customer Service Rep
Company: Kelly
Location: Richardson
Posted on: May 28, 2023
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Job Description:
Are looking to work Remote? - Are you looking to have weekends
off? - Do you have excellent Spanish language skills? - - -We have
the next career opportunity for you!
Bilingual Benefits Customer Service Representative
The Role:
As a Bilingual Benefits Customer Service Representative, you will
have the rewarding opportunity to help our Spanish and English
client members through the enrollment process, and when making
updates to their health care and/or pension plans. We allow you the
freedom to take the time necessary to provide the highest level of
service on each contact. You will spend your day on the phone, with
opportunities to assist with chat and message center as you gain
additional experience. We provide superior customer service in a
work from home environment (following the initial training and
onboarding period). Eligibility requirements to work from home must
be met.
During our busy season you will be expected to work a 40-hour week
and overtime when requested. During initial training (and during
our off season), your hours may fluctuate between 32 to 40 hours
depending on client need.
This is a seasonal role; however, we ask our high performers to
remain with us to assist on other clients and offer the top
performers a full-time opportunity. - -
Key Responsibilities
--- Quickly build rapport and respond to Spanish speaking customers
in a compassionate manner by identifying and exceeding expectations
by responding in a respectful, accurate, timely manner,
consistently meeting commitments via phone, email and instant
message
--- Ability to customize customer service approach to meet all
types of member communication styles and personalities while
maintaining professionalism, and diplomacy during difficult
calls
--- Handle confidential information with sensitivity and discretion
in accordance with HIPAA and Data Privacy laws and company data
security requirements
--- Skillfully translate health and welfare and pension terms,
complex plan information and processes into simple explanations and
instructions that customers can understand and act upon.
--- Read and understand client's plan documents and online
knowledgebase tools while collecting relevant information to
determine immediate requests/questions and also to anticipate the
future needs of the member
--- Demonstrate knowledge, understanding and compliance with
company and client procedures and guidelines providing appropriate
and accurate information
--- Maintain and document complete and accurate call and case notes
in English is a professional manner
--- Regularly participate in team meetings and training
--- You will spend the majority of your time assisting
customers
--- Perform other duties as assigned
The Requirements:
You easily move between English and Spanish in conversation and are
excited to learn new things, have strong computer skills, and are
self-motivated to always improve while coming to work every day
on-time. You have patience, and the ability to listen and recognize
the needs of our client members. You have strong written
commination skills, both written and verbal, and are dedicated to
well written client notes and instant message communications
without the use of slang or emoji's. You overcome objections with
knowledge, patience, and understanding, and enjoy meeting new
people by phone, email, and instant message. You're comfortable in
a remote working environment where the majority of your
interactions with peers, supervisors, and managers is virtual.
You're excited at the opportunity to start a career with a
top-notch global company!
-Required
--- MUST have excellent Spanish language skills
--- MUST have ability to move seamlessly between Spanish and
English calls
--- MUST have the ability to translate Spanish calls into
grammatically correct English call notes
--- Ability to quickly assess member concerns and formulate a
response/resolution using analytical and problem solving skills
--- Ability to work in a structured environment - adhere to posted
work schedule and
--- High level attention to detail, multi-tasking, and ability to
organize work
--- Experience using Microsoft Office with a strong ability to
juggle multiple open computer windows to answer questions while on
the phone/instant messaging
--- Ability to work autonomously in a self-paced, self-motivated
team environment
--- Must be comfortable working in a virtual environment to include
on-line training and interaction with Managers/Supervisors via
chat
--- Ability to understand and follow oral and written
instructions
--- Ability to type 30 words a minute
--- Experience working in a customer service environment
--- High School degree required
The following are a plus.
--- Associate or bachelor's degree nice to have
--- Working knowledge of health and welfare and/or defined benefit
pension plans
--- Experience working in a call center environment
-Apply today for Immediate consideration.
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As part of our promise to talent, Kelly supports those who work
with us through a variety of benefits, perks, and work-related
resources. Kelly offers eligible employees voluntary benefit plans
including medical, dental, vision, telemedicine, term life, whole
life, accident insurance, critical illness, a legal plan, and
short-term disability. As a Kelly employee, you will have access to
a retirement savings plan, service bonus and holiday pay plans
(earn up to eight paid holidays per benefit year), and a transit
spending account. In addition, employees are entitled to earn paid
sick leave under the applicable state or local plan. Click for more
information on benefits and perks that may be available to you as a
member of the Kelly Talent Community.
You should know: Your safety matters! Visit the for the latest
information, policies, and frequently asked questions.
Find what's next with Kelly -. As a worker today, it's up to you to
take charge of your career and look for opportunities to learn,
grow, and achieve your potential. Helping you find what's next is
what we're all about. We know what's going on in the evolving world
of work-just ask the 440,000 people we employ each year. Connecting
with us means getting the support, guidance, and opportunities
needed to take your career where you may have never imagined.
About Kelly Work changes everything. And at Kelly, we're obsessed
with where it can take you. To us, it's about more than simply
accepting your next job opportunity. It's the fuel that powers
every next step of your life. It's the ripple effect that changes
and improves everything for your family, your community, and the
world. Which is why, here at Kelly, we are dedicated to providing
you with limitless opportunities to enrich your life-just ask the
300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We welcome, value, and embrace
diversity at all levels and are committed to building a team that
is inclusive of a variety of backgrounds, communities,
perspectives, and abilities. At Kelly, we believe that the more
inclusive we are, the better services we can provide. Requests for
accommodation related to our application process can be directed to
Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and
local Fair Chance laws. A conviction does not automatically bar
individuals from employment.
Keywords: Kelly, Richardson , Bilingual Benefits Customer Service Rep, Other , Richardson, Texas
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