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Monitoring Center Supervisor - Floater Schedule

Company: AlliedBarton Security Services
Location: Richardson
Posted on: May 27, 2023

Job Description:

Overview When you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer medical, dental and vision coverage, life insurance, 401(k), employee assistance programs, company discounts, perks and more for most full-time positions Job Description Allied Universal is looking to hire an Assistant Monitoring and Response Center Supervisor. The primary function of the Supervisor for the Monitoring and Response Center is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Supervisor is to ensure goals are being met and objectives are met or exceeded on their designated shift.Floating Schedule available, will be determined by needs of the monitoring center per month. Starting Pay: $48,000 per year. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:Provides coaching and feedback to operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/monitoring center is operated accurately while meeting goals and deadlinesServes as a resource in answering questions regarding interpretation of data to be keyed or vestigates and professionally resolves inquiries and complaints that require Management level interventionAssists with review and completion of weekly time-sheet and scheduling of specialistsRespond to customer inquiriesCompiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintainedDevelops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceededPerforms the work of the Security Intervention Specialist/Customer Service Rep in order to meet high volume demands when necessaryMust attend scheduled meetings and company training meetings and seminars as requiredPerforms other duties as assigned by ManagerAssists with coordinating company functions, promotional events, employee reward/recognition programs, and meetingsMaintains strong working knowledge of current company policies and procedures, recommend improvements as neededAssists with other special projects as requested by ManagerAssists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilitiesCompletes incident reportsQUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.High School Diploma or Equivalent Minimum of three years experience in law enforcement, security or the military or call center experience Previous supervisory experience preferredMust have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram addition to the ability to learn any new software needed, this position is required to have knowledge of the following:Microsoft Applications (Outlook, Word, and Excel)Security Licenses is a plusAbility to identify a problem, apply security training and procedures and execute said procedures. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Requisition ID 2023-1016114

Keywords: AlliedBarton Security Services, Richardson , Monitoring Center Supervisor - Floater Schedule, Other , Richardson, Texas

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