Customer Service Representative - Plano, TX
Company: Confidential
Location: Richardson
Posted on: March 17, 2023
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Job Description:
Training classes start soon - apply today! If putting a smile on
someones face puts one on yours, you belong on our team. Here
atOptumandUnitedHealth Group, weve brought together teams of
incredibly compassionate and absolutely positive people to help
serve our members when they call us with questions regarding their
health care coverage, eligibility or reimbursement. Your helpful
personality combined with our support, training and development
will ensure your success. This is no small opportunity. This is
where you can bring your compassion for others while building a
career. This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of (7:00am
- 7:00pm CST). It may be necessary, given the business need, to
work occasional overtime. Our office is located at3701 W Plano TX
75075. Primary Responsibilities
This role is equally challenging and rewarding. Youll be called on
to research complex issues across multiple databases. It requires
fluency in computer navigation and toggling while you confidently
and compassionately engage in dialogue with the caller. Be assured
that our training will provide you with knowledge of the various
products, plans and levels of benefits available to members and
youll soon find yourself creating positive experiences and earning
the gratitude of callers on an hourly basis. Youll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications:
Preferred Qualifications:
Soft Skills:
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges. At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyoneof every race,
gender, sexuality, age, location and incomedeserves the opportunity
to live their healthiest life. Today, however, there are still far
too many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
an enterprise priority reflected in our mission. Diversity creates
a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. #RPO #RED by Jobble
Keywords: Confidential, Richardson , Customer Service Representative - Plano, TX, Other , Richardson, Texas
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