customer service representative

Company: Randstad
Location: Richardson
Posted on: March 16, 2023

Job Description:

customer service representative.

+ richardson , texas

+ posted 8 days ago

**job details**

summary

+ $18 - $19 per hour

+ temporary

+ high school

+ category office and administrative support occupations

+ referenceAB_4181465

job details

Are you looking for a new career in the HVAC industry? Randstad in partnership with a top HVAC company are partnering to recruit for a Customer Support Specialist. The person in this role will need to have:

+ at least 1-year related experience.

+ Basic understanding HVAC refrigeration circuits, components and controls.

+ The ability to provide assistance in a fast-paced environment.

+ Excellent verbal, listening and written communication skills.

+ Excellent customer service skills.

+ Ability to handle and diffuse difficult customer situations.

+ Ability to learn, understand and convey technical information.

+ Ability to multitask to handle and prioritize multiple technical requests.

This is a temporary to permanent position. Permanent placement is based on performance and attendance.

salary: $18 - $19 per hour

shift: First

work hours: 8 AM - 4 PM

education: High` School

Responsibilities

+ handles a variety of incoming consumer inquiries on Residential products through a Contact Center

+ responds to questions and requests for information regarding products and dealers in order to provide the best customer experience possible.

+ Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment.

+ Interprets and explains the terms of product warranties.

+ Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits.

+ Provide product documentation to consumers if requested.

+ May assess needs and suggest/promote alternative products or services.

+ Guide the consumer to the dealer if dealer services are required.

+ Document the call information into the call-tracking database in the event additional follow-up is required.

+ Identifies and helps implement process improvements

Skills

+ microsoft office (1 year of experience is required)

+ Customer Service (1 year of experience is required)

+ deescalations (1 year of experience is required)

+ Telephone Etiquette (1 year of experience is required)

+ multi tasking (1 year of experience is required)

+ SAP (1 year of experience is preferred)

Qualifications

+ Years of experience: 1 year

+ Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

**get in touch**

we are here to help you with your questions.

BB

**bailey brewer**

+ +1 770 937 7000 (tel:+1 770 937 7000)

+ bailey.brewer@randstadusa.com

Keywords: Randstad, Richardson , customer service representative, Other , Richardson, Texas