Patient Service Representative
Company: Methodist Health System
Location: Richardson
Posted on: March 16, 2023
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Job Description:
Hours of Work :8Days Of Week :5Work Shift :Job Description :JOB
TITLE: PATIENT REPRESENTATIVEDEPARTMENT: PATIENT CARE
FACILITYSUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE
MANAGERSUPERVISION EXERCISED: NONEJOB SUMMARY: GREETS, INSTRUCTS
AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER
SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A
LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.DUTIES AND
RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES
ASSIGNED.)1. Maintains strictest confidentiality.2. Greets patients
in a prompt, courteous and helpful manner.3. Checks-in patients,
verifies and updates demographic and insurance information to the
medical record. Assists patients with ambulatory difficulties.
Follows office scheduling policies. Collects payments and enters
charges into computer system.4. Registers new patients into
computer system and verifies all patients' addresses, telephone
numbers and insurance information.5. Answers telephone, screens
calls, takes messages, and conveys information to appropriate
parties. Proficiency with medical office technology systems.6.
Maintains work area and reception area in neat and orderly
manner.7. Advises Practice Manager of problems and concerns in the
Front Office and helps in problem solving.8. Attends educational
and staff meetings as scheduled.9. Determine and input daily
balance of charges and receipts as assigned by the Office
Manager.Follows established policies and procedures; adheres to
OSHA Regulations. Must be able to work with other staff members to
foster a team approach to the highest quality of patient care and
staff cooperation. Must be able to support the clinic efficiency
and cohesion.PERFORMANCE REQUIREMENTSKNOWLEDGE, SKILLS, AND
ABILITIESKnowledge of front office procedures and medical
terminology. Excellent grammar and spelling skills. Knowledge in
operation of medical office technology systems. Skill in greeting
patients and answering the telephone in a pleasant and helpful
manner. Ability to speak clearly and concisely. Ability to read,
understand, and follow oral and written instruction. Ability to
sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships
with patients, employees, and the public.EDUCATIONHigh school
education or equivalentEXPERIENCE AND SKILLS1. Strong communication
skills with consistent incorporation of judgement and discretion.2.
Working knowledge of medical terminology and coding
preferred.Previous two years in a front office using medical
management software preferred.4. Previous typing or data entry at
40 wpm experience.TYPICAL PHYSICAL DEMANDSFrequent mobility and/or
sitting required for extended periods of time. Some bending and
stooping required. Requires occasional lifting up to 50 pounds of
boxes of paper. Requires manual dexterity to operate office
technology. Requires eyesight correctable to 20/20 to read numbers,
policies, and computer terminals. Requires hearing within normal
range for telephone use.TYPICAL WORKING CONDITIONSWork is performed
in an office environment and requires both desk and counter work.
Frequent contact with employees and outside agencies. Continual
patient contact may involve dealing with angry and upset
people.Methodist Medical Group is the North Texas physician
organization affiliated with Methodist Health System. Established
to meet the healthcare needs of North Texas communities, our
fast-growing network of providers includes more than 50 healthcare
clinics, two concierge medicine clinics, an urgent care clinic, and
a virtual care platform known as MethodistNOW. Methodist Medical
Group employees enjoy not only competitive salaries but also the
outstanding benefits package of Methodist Health System, which
includes medical, dental, and vision insurance; a matched
retirement plan; an employee wellness program; and more. The
opportunities for career growth are equally generous. Our
affiliation means being part of an award-winning workplace:A Best
Place to Work 15 years straight by the Dallas Business Journal150
Great Places to Work in Healthcare nine years in a row by Becker's
Hospital ReviewMagnet - designations for Methodist Dallas,
Methodist Charlton, Methodist Mansfield, and Methodist Richardson
Medical CentersOne of three 2019 Top Healthcare Diversity
Organizations in the U.S.Military Friendly Employer, Silver
DesignationOur Care CommitmentsTake Care of PatientsTake Care of
Each OtherTake Care of OurselvesTake Care of Methodist
Keywords: Methodist Health System, Richardson , Patient Service Representative, Other , Richardson, Texas
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