Customer Service Specialist II - $19.75
Company: State Farm Insurance Cos.
Posted on: March 16, 2023
This position is open to candidates who live within 100 miles of Richardson, TX.
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our , and of joining the State Farm team!
Where youll work: This is a hybrid position that requires spending time working from home and in the office. After training, associates will work approximately 5 days out of the month in office. Schedules require availability on the weekends.
Compensation: Starting pay is $19.75/hr.
Accrued Paid Time Off (PTO), plus:
JOB PREVIEW: Care Center Specialist II SFPP/Billing
SFPP/Billing Department is large and consists of different areas, but they all work together in order to provide flexible billing and payment options for our growing number of policyholders. SFPP Representatives provide knowledgeable support to State Farm agents and policyholders by servicing our billing and payment plans. Currently, we service over 20 million accounts, and we handle ALL lines of Insurance (i.e. health, auto, life, home, etc.) We also service multiple States throughout the Country, which is one of the reasons for our extended operating hours. While it is called a payment plan, as a representative you do not take any payments over the phone. At no time will you be receiving credit card numbers or payment options over the phone.
SFPP/Billing Representatives have 2 Primary Functions:
Customer Service- - State Farm associates are expected to deliver a Remarkable customer experience, Remarkable is a mindset within State Farm that means (personalized, simple, caring) throughout every interaction with our customer and other associates within State Farm.
Multitasking -- Managing phone calls and all other work while efficiently navigating between multiple computer screens.
Analytical Skills-- Most of the work will involve researching and resolving complicated billing issues. So, this will require you to research and figure out how or why a problem occurred and identify the best solution. Certain situations require decision making in areas that are not clearly defined (i.e., gray areas).
The position youve applied for is housed in an area of SFPP that is a fast-paced and structured work environment. In this environment, our employees assist customers from all areas of the country.
Our workforce planning creates daily schedules narrowed down to 15-minute increments. Associates are responsible for and evaluated on their ability to adhere to the schedule. This includes scheduled breaks and lunches. Associates are held accountable for being reliable, arriving on time every day and coming back from breaks on time. Unplanned Absences Time Off policies are strongly enforced.
The Structured Work Environment also includes: (All work is monitored and recorded)
- regular team huddles
- individual meetings with supervisor
- celebrate successes
- review individual/team goals and results
- review process updates and environment changes
Once training is complete you will begin working your assigned work schedule. Our Care Center Specialists may work non-traditional schedules in order to meet the needs of our customers. The schedule will repeat every week and may need to change approximately 1-2 times per year, based upon business needs.
Full-time work schedules are 38 hours and 45 minutes per week.
Math skills are needed for billing calculations and adjustments and to facilitate verbal and written communications with business partners.
Keywords: State Farm Insurance Cos., Richardson , Customer Service Specialist II - $19.75, Other , Richardson, Texas
here to apply!