Customer Service Specialist II - $19.75
Company: State Farm Insurance Cos.
Location: Richardson
Posted on: March 16, 2023
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Job Description:
Overview
This position is open to candidates who live within 100 miles of
Richardson, TX.
We are not just offering a job but a meaningful career! Come join
our passionate team!
As a Fortune 50 company, we hire the best employees to serve our
customers, making us a leader in the insurance and financial
services industry. State Farm embraces diversity and inclusion to
ensure a workforce that is engaged, builds on the strengths and
talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an
annual financial award based on both individual and enterprise
performance. Our employees have an opportunity to participate in
volunteer events within the community and engage in a learning
culture. We offer programs to assist with tuition reimbursement,
professional designations, employee development, wellness
initiatives, and more!
Visit our Careers page for more information on our , and of joining
the State Farm team!
Where youll work: This is a hybrid position that requires spending
time working from home and in the office. After training,
associates will work approximately 5 days out of the month in
office. Schedules require availability on the weekends.
Compensation: Starting pay is $19.75/hr.
Accrued Paid Time Off (PTO), plus:
Responsibilities
JOB PREVIEW: Care Center Specialist II SFPP/Billing
SFPP/Billing Department is large and consists of different areas,
but they all work together in order to provide flexible billing and
payment options for our growing number of policyholders. SFPP
Representatives provide knowledgeable support to State Farm agents
and policyholders by servicing our billing and payment plans.
Currently, we service over 20 million accounts, and we handle ALL
lines of Insurance (i.e. health, auto, life, home, etc.) We also
service multiple States throughout the Country, which is one of the
reasons for our extended operating hours. While it is called a
payment plan, as a representative you do not take any payments over
the phone. At no time will you be receiving credit card numbers or
payment options over the phone.
SFPP/Billing Representatives have 2 Primary Functions:
Customer Service- - State Farm associates are expected to deliver a
Remarkable customer experience, Remarkable is a mindset within
State Farm that means (personalized, simple, caring) throughout
every interaction with our customer and other associates within
State Farm.
Multitasking -- Managing phone calls and all other work while
efficiently navigating between multiple computer screens.
Analytical Skills-- Most of the work will involve researching and
resolving complicated billing issues. So, this will require you to
research and figure out how or why a problem occurred and identify
the best solution. Certain situations require decision making in
areas that are not clearly defined (i.e., gray areas).
The position youve applied for is housed in an area of SFPP that is
a fast-paced and structured work environment. In this environment,
our employees assist customers from all areas of the country.
Our workforce planning creates daily schedules narrowed down to
15-minute increments. Associates are responsible for and evaluated
on their ability to adhere to the schedule. This includes scheduled
breaks and lunches. Associates are held accountable for being
reliable, arriving on time every day and coming back from breaks on
time. Unplanned Absences Time Off policies are strongly
enforced.
The Structured Work Environment also includes: (All work is
monitored and recorded)
- regular team huddles
- individual meetings with supervisor
- celebrate successes
- review individual/team goals and results
- review process updates and environment changes
Once training is complete you will begin working your assigned work
schedule. Our Care Center Specialists may work non-traditional
schedules in order to meet the needs of our customers. The schedule
will repeat every week and may need to change approximately 1-2
times per year, based upon business needs.
Full-time work schedules are 38 hours and 45 minutes per week.
Qualifications
Math skills are needed for billing calculations and adjustments and
to facilitate verbal and written communications with business
partners.
Keywords: State Farm Insurance Cos., Richardson , Customer Service Specialist II - $19.75, Other , Richardson, Texas
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here to apply!
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