Member Services Representative (PT)
Company: Excel Fitness
Location: Richardson
Posted on: March 16, 2023
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Job Description:
Position: Member Services Representative - Front DeskReports to:
General Manager (GM)/ Assistant Manager (AM) / Shift
LeadDepartment: OperationsPurpose: Help promote our Judgement Free
Zone, by representing our core values and adhering to our business
drivers during each scheduled shift. Duties and
Responsibilities:Perform to your best abilities during your
assigned work shift.Monitor and maintain club cleanliness and
atmosphere.Ensure that all proper training has been completed in
order to operate safely and efficiently.Conduct regular audits to
ensure the store is presentable and holding up to Excel
Standard.Perform club inspections, complete assigned cleaning or
associated tasks along with re-inspecting said tasks.Process and
Review Daily Club Activity Paperwork and file in appropriate
folders.Audit and Balance Cash Drawers on a daily basis.Update and
Review Daily Club Reports and complete any corresponding Data Entry
DocumentsMaintain and clean the Front entrance to provide customers
with a clean, presentable, and welcoming environmentAdhere to
company's policies and guidelines and address any minor
infractions.Provide a safe and secure environment for all
membersCommunicate with members and a create a high level of
customer service.Stocking all retail and promotional items for
following shift.Perform daily club inspections, complete assigned
cleaning sections.Understand and adhere to company standards, audit
daily paperwork, and help resolve any day-to-day customer
issues.Audit club inventory and communicate with GM, AM and Shift
Lead on recommendations of inventory orders.Staying up to date on
all required certifications and training courses.Communicating
with, promoting, touring, and assisting prospects and potential
membersAssisting General Manager and Assistant Manager with club
promotions, training, and implementation of any operational
strategiesEnsuring Facility complies with all state and federal
laws and insurance requirementsOperating and Assisting applicable
members with use of Tanning, hydro, and Total Body Enhancement
Equipment and making sure all applicable paperwork and procedures
are adhered to.Qualifications:Must be at least 18 years of age or
older.HS diploma or equivalent required.Familiar with Excel
mission, values, vision, and culture, as well as the Planet Fitness
brand and operational requirementsGreat communication skills with
internal and external customers.Must be team oriented, motivated
and well organized.Benefits & Perks:Make payday any day by taking
advantage of our financial wellness benefit, MyFlexPayEvery Team
Player receives a FREE Planet Fitness Black Card MembershipOur
Employee Assistance Program (EAP) gives you free and confidential
access to counseling resourcesPLUS - Paid Time Off (PTO), Paid
Parental Leave, and Health Insurance Benefits are offered to all
eligible Team PlayersOther Details:Work Environment: This job
operates in a fitness club environment and routinely uses standard
office equipment such as computers, photocopiers, fax machines and
phones. The noise level in the club environment may be loud on a
regular basis.Physical Demands: The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; use hands to finger, handle or feel; and reach with
hands and arms. The employee is occasionally required to sit,
climb, balance, stoop, kneel, crouch or crawl. The employee must
frequently lift and move up to 25 pounds and occasionally lift and
move objects up to 75 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust
focus.Position Type/Expected Hours of Work: This is a full-time OR
part-time, non-exempt position. A non-exempt employee is one who is
entitled to the minimum wage and/or overtime pay protections of the
FLSA. Days and hours of work can be expected to be between 1-40
hours a week. Club hours vary per location. These hours are subject
to change at any time dependent on business needs.EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to
the policy of equal employment opportunity in recruitment, hiring,
career advancement, and all other employment practicesOther Duties:
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: Excel Fitness, Richardson , Member Services Representative (PT), Other , Richardson, Texas
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