HVAC Customer Service Lead
Company: Rescue Air and Plumbing
Location: Richardson
Posted on: March 16, 2023
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Job Description:
Job DescriptionSalary: $50,000-60,000HVAC Call Center Lead
Looking to TRADE up to a better opportunity? A well known and
established home services company in Texas is looking for a Call
Center Lead with a positive attitude to join our growing and
dedicated HVAC Team. Rescue Air associates work in an environment
that demands exceptional performance yet reaps great rewards.
Whether its career opportunities, job enrichment or a supportive
work environment, if you are ready for this challenge, then we are
ready for you. This is not your typical career opportunity. This is
the Rescue Air touch. Why join OUR
team:MedicalDentalVisionHSAMatching 401k benefits (6%)On-going
training & development, & growth opportunitiesPaid HolidaysPaid
Time Off (PTO)Supplemental pay types:Bonus payQualifications:
Detail oriented, organizational, prioritization and time management
skills; experience building daily/weekly structure in schedules3-5
years Customer Service/Call Center/Dispatch experienceDemonstrate
coaching and counseling skills used to effectively develop all
employees; influence and change individual behavior and assist
employees to achieve a high level of successLeadership skills to
effectively develop, lead, inspire and motivate a high performing
teamAble to pass a drug test/background check and clean MVRThe role
(but not limited to):Supervise and train staff on how to convert
calls into booked service appointments. Monitor performance of
staff, review recorded calls and advise them on how to promote
sales. Outbound/Inbound as neededIncrease club membership
salesEnsure sufficient staffing to match the business demand and
seasonal spikes. Coach, motivate and train the call center team to
exceed team goals.Weekly coaching based on CSR reports.Excellent
follow through on customer requests, complaints, and
feedback.Development of new CSR is requiredMonitor CSR performance
metrics. Develop new and/or revised CSR processes according to
these measurements.
Keywords: Rescue Air and Plumbing, Richardson , HVAC Customer Service Lead, Other , Richardson, Texas
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here to apply!
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