HVAC Customer Service Lead

Company: Rescue Air and Plumbing
Location: Richardson
Posted on: March 16, 2023

Job Description:

Job DescriptionSalary: $50,000-60,000HVAC Call Center Lead Looking to TRADE up to a better opportunity? A well known and established home services company in Texas is looking for a Call Center Lead with a positive attitude to join our growing and dedicated HVAC Team. Rescue Air associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Rescue Air touch. Why join OUR team:MedicalDentalVisionHSAMatching 401k benefits (6%)On-going training & development, & growth opportunitiesPaid HolidaysPaid Time Off (PTO)Supplemental pay types:Bonus payQualifications: Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules3-5 years Customer Service/Call Center/Dispatch experienceDemonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of successLeadership skills to effectively develop, lead, inspire and motivate a high performing teamAble to pass a drug test/background check and clean MVRThe role (but not limited to):Supervise and train staff on how to convert calls into booked service appointments. Monitor performance of staff, review recorded calls and advise them on how to promote sales. Outbound/Inbound as neededIncrease club membership salesEnsure sufficient staffing to match the business demand and seasonal spikes. Coach, motivate and train the call center team to exceed team goals.Weekly coaching based on CSR reports.Excellent follow through on customer requests, complaints, and feedback.Development of new CSR is requiredMonitor CSR performance metrics. Develop new and/or revised CSR processes according to these measurements.

Keywords: Rescue Air and Plumbing, Richardson , HVAC Customer Service Lead, Other , Richardson, Texas