Bilingual Customer Service Rep (DSW)
Company: Eligibility Consultants Inc
Location: Richardson
Posted on: March 16, 2023
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Job Description:
Company DescriptionWELCOME TO ECI!Every day, thousands of
uninsured patients walk into a hospital seeking the help of medical
staff to alleviate their health problems. They are treated,
discharged, and then left to return home with the burden of one
more medical bill.Since 1995, our Mission at Eligibility
Consultants, Inc. (ECI) has been to assist self-pay hospital
patients find the means to pay their medical bills through
participation in various government assistant programs. ECI's
solutions encompass every potential self-pay patient from the
lowest dollar outpatient and ER account to the most complex
long-term disability.We are looking for a few energetic,
determined, and enthusiastic individuals to join our fast-paced
work force. If your passion is to make a difference in the lives of
others while getting paid for your efforts, look no further, this
job is for you.Job DescriptionJob Description:The Bilingual
Decision Support Worker - DS is responsible for contacting
discharged patients to establish a positive partnership to obtain
collateral documents necessary to complete their applications for
government assistance programs.Primary Job Duties &
Responsibilities ---Maintains a large caseload with minimum or no
delinquencies---Capable of multitasking under pressure and
completing tasks promptly---Proficient at meeting deadlines and
achieving individual metrics in a consisting basis---Contacts
patients and creates collaborative teamwork to obtain needed
information for application advancement ---Uses clear, simple
language to ensure understanding in English and/or
Spanish---Complies with all state and federal laws regarding HIPAA
and confidentiality requirements---Able to remain focused and
productive each day with minimum supervision---Demonstrates respect
for all individuals---Adheres to ECI's Mission, Vision, and Core
Values---Other duties as assignedQualificationsSoft Skills Needed
for the Ideal DS:A compassionate heart and a sincere desire to
assist patients during any phase of their application processStrong
work ethic demonstrated with excellent outcomesDesire to provide
the best possible experience for our patientsExperience navigating
a computer while on the phoneWilling to work and contribute to a
team environmentAbility to trouble-shoot problemsListens
effectivelyRequired Qualifications:High School diploma / GED (or
higher)Bilingual English/SpanishBasic knowledge of Microsoft Office
programs (Outlook, Word, Excel)Ability to work full-time (40
hours/week Monday-Friday)Strong written and verbal communication
skillPrior costumer service experienceExperience with HHSC
(Medicaid, County Indigent, TANF, SSI) a plusPhysical and Work
Requirements:Frequent speaking, listening using a headset, sitting,
use of hands/fingers across keyboard or mouse, long periods working
at a computerTelecommuting Requirements:Required to have a
dedicated work area established that is separated from other living
areas and provides information privacy.Must be available to train
4-8 weeks at the Richardson, TX home office.Additional
InformationEmployment PracticesECI is an equal opportunity
employer. We value the unique abilities and talents everyone brings
to our organization and recognize that we benefit in numerous ways
from our differences.ECI is a drug-free, smoke-free workplace.
Candidates are required to pass a drug test before beginning
employment.We offer a competitive benefits package that includes
but is not limited to medical, dental, vision, disability,
accident, generous Paid Time Off -PTO Bank, Health Savings Account,
and employer paid basic life insurance.MUST be bilingual*Remote
position after training. Must have internet, desk, chair and quiet
private place to work.Pay: $14.64
Keywords: Eligibility Consultants Inc, Richardson , Bilingual Customer Service Rep (DSW), Other , Richardson, Texas
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