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Training & Documentation Specialist - FMS

Company: University of Texas at Dallas
Location: Richardson
Posted on: January 27, 2023

Job Description:

Posting Details

Posting Details

Posting Number


Position Title

Training & Documentation Specialist - FMS

Functional Title


Shared Services

Salary Range

Commensurate with experience

Pay Basis


Position Status

Regular full-time


Multiple Locations

Position End Date (if temporary)

Posting Open Date


Posting Close Date

Open Until Filled


Desired Start Date


Job Summary

Looking for a rewarding career opportunity with great benefits? Look no further! Join our team!

This position will collaborate with technical/functional support to provide helpful documentation and knowledge transfer to internal/external customers. Provides training material design, conducts training sessions, and monitor and report on results in support of custom and standard application packages.

Minimum Education and Experience

Bachelor's degree or associate's degree and 2 years of related experience or high school diploma and 4 years of related experience.

Preferred Education and Experience

  • Bachelor's degree and three years of experience in developing, coordinating and delivering education / training programs within Information Systems, Business Administration, Health Care or related field.

  • Ability to work well with people in all levels of the organization and handle fast paced, dynamic environment where competing interests and working multiple priorities is the norm.

  • Hands-on experience with one or more PeopleSoft applications (Campus Solutions, Interaction Hub, Human Capital Management, Financials,) including integrating PeopleSoft with non-PeopleSoft Applications.

  • Three years' experience providing training in information technology as it relates to PeopleSoft or equivalent ERP systems. Educational or training certification.

  • Working Knowledge of PeopleSoft FMS & SCM modules and ancillary systems

  • Working knowledge of User Productivity Kit with an emphasis on development.

  • Working knowledge of creating video tutorials and presentations directly via screencast, or via a direct recording using software.

  • Hands on experience with educational or training software packages.

  • Prior experience with test script automation tool.

  • Prior experience with University of Texas Campus or other agency of higher education preferred.

  • Solid working knowledge of all phases of the software/application development lifecycle

    Essential Duties and Responsibilities

    75% Contribute independently and execution of assigned tasks including: *

    • Plans, organizes, prepares and conducts functional and Information Technology training and educational programs for users.

    • Performs needs assessments to determine educational interventions and course development.

    • Maintains records of training activities and assesses program effectiveness.

    • Participates in curriculum development.

    • Identifies operational inefficiencies and problems and communicates/coordinates improvements where possible.

    • Develops communications to inform users of new technologies or systems upgrades.

    • Demonstrates application functionality to educate internal/campus customers.

    • Assists Team Leadership with creating, modifying and presenting materials for new and updated enhancements.

    • Participates in creating, modifying and training of test script automation tool.

    • Maintain and update training inventory repository.

    • Recommends process/procedure improvements

      15% Collaborate and share knowledge including:

      • Demonstrating expertise to educate internal/campus customers

      • Documenting and sharing tools, tips and knowledge within and across teams

      • Provide content/develop training materials to external end users

      • Deliver or conduct interactive trainings on demand

        5% Contribute knowledge and process improvement including:

        • Serve as liaison between customer and business analyst and development team

        • Make recommendations for process/procedure improvements

        • Posts and reviews with internal/campus customers helpful documentation for SME

        • Project management

          5% Other functions as assigned

          Physical Activities

          Working Conditions

          Additional Information

          • Position location will be discussed during the interview process. Location can be Fort Worth, TX or Richardson, TX.

          • Hybrid remote work environment available. A UT Dallas Remote Work Agreement is required upon employment. Must have the ability to be on Richardson campus with 48 hours of notice.

            Special Instructions Summary

            Important Message

            1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

            2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Keywords: University of Texas at Dallas, Richardson , Training & Documentation Specialist - FMS, Other , Richardson, Texas

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