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US_East - Connectivity & Network Engineer_L2

Company: Calsoft Labs
Location: Richardson
Posted on: November 26, 2022

Job Description:

Need R2D2 # 12797847

Possible 3 Month CTH - No Fees - Do Not Re-Post - Confidential
Submit candidates under their legal name and use only *** template


Role: Resident Engineer
Work Location: Dallas, TX
Rate: ***/hr AI

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Job description

The Services defined in this SOW are for the Resident Engineer services for MME/CMM solution. Supplier shall perform services related to MME/CMM solution which includes but not limited to the following:
1. Software/Feature Upgrade Support - Review/coordinate MOP for upgrades and Updates (to perform activities on the network) - Organize and participate in Pilot, FOA, deployment, software and new feature verification, MOP generation as well as test case creation to execution. - Provide a weekly status report for customer/management.
2. CR application and Troubleshooting Support - Technical troubleshooting and resolve issues, escalations from customer and overall responsibility for the PaCo network element technical Issue handling. Understanding of technical support model- L1, L2, L3. - Skillfully coordinate actions and investigation of technical Issues between customer, regional care management and tier2/tier3 product support teams. - E2E troubleshooting efforts from customer network deployment, implementation phases, projects, FOA and Lab support. - Supports operations services (CRs) such as traffic rehomes, network retunes, feature activations, network modification and performance analysis. - Provide a weekly status report for customer/management.
3. Technical Consultation as Subject Matter Expert - Carries responsibility of technical analysis and be technical point of contact for both internal and external stakeholders. - Drive ongoing Packet Core domain and E2E Support know-how for the team into 4G/5G architectures - Drive improvement, efficiency and automation of the process and execution of support tasks. - Provide a weekly status report for customer/management.

Coverage times for the covered Services are provided as below:
Services Location: Dallas, TX or Remote within the US
Service component: On-Site Resident Engineers Coverage times all Local: 8x5 M-F + On-Call Support (for Emergency/Critical outage scenarios involving the CNE scope)

ERM Joaquin Zamora - *** -North America
Tel.: +*** Ext 13578

Keywords: Calsoft Labs, Richardson , US_East - Connectivity & Network Engineer_L2, Other , Richardson, Texas

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