Mngd Care Representative
Company: Travelers
Location: Richardson
Posted on: June 24, 2022
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Job Description:
**Who Are We?**Taking care of our customers, our communities and
each other. Thats the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.**Job Category**Claim**Compensation Overview**The annual base
salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across
the country. The actual salary for this position will be determined
by a number of factors, including the scope, complexity and
location of the role; the skills, education, training, credentials
and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits
program, employees are also eligible for performance-based cash
incentive awards.**Salary Range**$34,300.00 - $56,600.00**Target
Openings**1**What Is the Opportunity?**Responsible for workers
compensation managed care processes including state panel
production, issue tracking, and support of network
operations.Travelers offers a hybrid work location model that is
designed to support flexibility.**What Will You Do?**+ Serve as the
front-line managed care resource to policyholders, customers,
Account Consultants, Account Executives and Claim Account
Executives.+ Assist Managed Care Consultant in the managed care
compliance activities in accordance with Workers Compensation law
and Administrative Rules.+ Maintain required documentation and
tracking records of assigned activities.+ Professionally place and
answer telephone calls and all other correspondence, respond to
routine questions, and reroute inquiries when appropriate.+
Effectively capture information and respond in an efficient
manner.+ Consistently provide top-tier, high-level customer
service.+ Share policyholder/customer, telephone, system and/or
other business concerns with Unit Manager or other appropriate
parties for prompt and effective resolution.+ Perform other duties
as assigned.**What Will Our Ideal Candidate Have?**+
Education/Course of Study:+ Strong communication / telephone
skills+ Strong customer service skills+ Solid organization skills
and attention to detail+ Basic knowledge of claim systems+ Ability
to resolve general / basic problems+ Strong team member+ Basic
knowledge of Microsoft Office Excel helpful Work Experience:+
Competencies, as demonstrated by ability to:+ Lead the Business+
Align personal work goals and actions to the vision and business
strategies+ Implement change+ Support enterprise culture+ Lead
Self+ Exhibit courage, credibility and conviction+ Communicate
effectively+ Influences others by appealing to reason+ Apply
analytical/problem solving skills**What is a Must Have?**+ High
School diploma or equivalent**What Is in It for You?**+ **Health
Insurance:** Employees and their eligible family members including
spouses, domestic partners, and children are eligible for coverage
from the first day of employment.+ **Retirement:** Travelers
matches your 401(k) contributions dollar-for-dollar up to your
first 5% of eligible pay, subject to an annual maximum. If you have
student loan debt, you can enroll in the Paying it Forward Savings
Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.+ **Paid Time Off:** Start your career at
Travelers with a minimum of 20 days Paid Time Off annually, plus
nine paid company Holidays.+ **Wellness Program:** The Travelers
wellness program is comprised of tools and resources that empower
you to achieve your wellness goals. In addition, our Life Balance
program provides access to professional counseling services, life
coaching and other resources to support your daily life needs.
Through Life Balance, youre eligible for five free counseling
sessions with a licensed therapist.+ **Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage
our employees to get involved. Travelers has a Matching Gift and
Volunteer Rewards program that enables you to give back to the
charity of your choice.**Employment Practices**Travelers is an
equal opportunity employer. We value the unique abilities and
talents each individual brings to our organization and recognize
that we benefit in numerous ways from our differences.If you are a
candidate and have specific questions regarding the physical
requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.Travelers reserves the
right to fill this position at a level above or below the level
included in this posting.To learn more about our comprehensive
benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers, Richardson , Mngd Care Representative, Other , Richardson, Texas
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