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Home & Auto Insurance Customer Service Representative

Company: Five Star Advisor Partners, L.L.C.
Location: Richardson
Posted on: June 24, 2022

Job Description:

Job DescriptionHome & Auto Insurance Customer Service RepresentativeOur team seeks an enthusiastic individual to provide exceptional customer service to our home and auto insurance company clients and policyholders. Youll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. Youll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!LocationRichardson, TXResponsibilities

  • Answer incoming calls and answer questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolvedInsurance Customer Service Representative Qualifications
    • High school diploma or GED equivalent needed
    • Previous customer service experience required for this position
    • Knowledge of insurance products and policy schedules is preferred
    • Must have knowledge of Microsoft Office and customer relationship management software
    • Excellent active listening, interpersonal, and communication skillsCompany Descriptionwww.FiveStarAdvisors.comFive Star Partners and its affiliate Joseph Hancock Tax Service was founded with the goal of assisting our clients in every aspect of their financial lives. We've provided the most personal service available, thus earning a reputation for excellence in our industry. For each of our clients we strive to provide guidance that may help them weather potential financial storms, while never losing sight of their goals and dreams.

Keywords: Five Star Advisor Partners, L.L.C., Richardson , Home & Auto Insurance Customer Service Representative, Other , Richardson, Texas

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