Auto Bodily Injury Claim Representative - New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Richardson
Posted on: June 19, 2022
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions ofemployment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$55,400.00 $91,300.00Target Openings5What Is the
Opportunity?New Things on the Horizon! Potential for a $5,000
sign-on bonus!This position is responsible for handling Personal
and Business Insurance Auto Bodily Injury claims from the first
notice of loss through resolution/settlement and payment process.
This may include interpreting and applying laws and statutes for
multiple state jurisdictions. Claim types include moderate
complexity Bodily Injury claims.Provides quality claim handling
throughout the claim life cycle (customer contacts, coverage,
investigation, evaluation, reserving, negotiation and resolution)
including maintaining full compliance with internal and external
quality standards and state specific regulations.Travelers offers a
hybrid work location model that is designed to support flexibility.
#LI-HybridPrimary Job Duties & ResponsibilitiesCustomer
Contacts/Experience:Delivers consistent service quality throughout
the claim life cycle, including but not limited to prompt contact,
explaining the process, setting expectations, on-going
communication, follow-through and meeting commitments to achieve
optimal outcome on every file. Fulfills specific service
commitments made to certain accounts, as outlined in Special
Account Communication (SAC) instructions.Coverage Analysis :Reviews
and analyzes coverage and applies policy conditions, provisions,
exclusions and endorsements for moderate complexity Bodily Injury
liability claims in assigned jurisdictions. Verifies the benefits
available, the injured party's eligibility and the applicable
limits. Addresses proper application of any deductibles,
co-insurance, coverage limits, etc. Confirms priority of coverage
(i.E. primary, secondary, concurrent) and takes into consideration
issues such as Social Security, Workers Compensation or others
relevant to the jurisdiction. Consults with Unit Manager on use of
Claim Coverage Counsel.Investigation/Evaluation:Investigates each
claim to obtain relevant facts necessary to determine coverage, the
extent of liability, damages, and contribution potential with
respect to the various coverages provided through prompt contact
with appropriate parties (e.G. policyholders, accounts, claimants,
law enforcement agencies, witnesses, agents, medical providers and
technical experts). This may also include investigation of wage
loss and essential services claims. Verifies the nature and extent
of injury or property damage by obtaining and reviewing appropriate
records and damages documentation. Takes recorded statements as
necessary. Utilizes evaluation documentation tools in accordance
with department guidelines.Identifies resources for specific
activities required to properly investigate claims such as
Subrogation, Risk Control, nurse consultants, and fire or fraud
investigators and to other experts. Requests through Unit Manager
and coordinate the results of their efforts and findings.Recognizes
cases based on severity protocols to be referred timely to next
level claim professional or Major Case Unit.Reserving:Establishes
timely and maintains appropriate claim and expense reserves.
Manages file inventory and expense reserves by utilizing an
effective diary system, documenting claim file activities in
accordance with established procedures to resolve claim in a timely
manner.Negotiation/Resolution:Determines settlement amounts,
negotiates and conveys claim settlements within authority limits to
claimants or their representatives. Recognizes and implements
alternate means of resolution. As appropriate, writes denial
letters, Reservation of Rights and other necessary correspondence
to claimants.Handles both unrepresented and attorney represented
claims. May manage litigated claims on appropriately assigned
cases. Develops litigation plan with staff or panel counsel, track
and control legal expenses. May attend depositions, mediations,
arbitrations, pre-trials, trials and all other legal proceedings,
as needed.Insurance License:In order to perform the essential
functions of this job, acquisition and maintenance of Insurance
License(s) may be required to comply with state and Travelers
requirements. Generally, license(s) must be obtained within three
months of starting the job and obtain ongoing continuing education
credits as mandated.Minimum QualificationsHigh School Degree or GED
with a minimum of one year bodily injury liability claim handling
experience or successful completion of Travelers Claim
Representative training program is required.Education, Work
Experience, & KnowledgeBachelor's Degree preferred.2 years bodily
injury liability claim handling experience preferred.General
knowledge and skill in claims handling and litigation.Basic working
level knowledge and skill in various business line products.Job
Specific Technical Skills & CompetenciesDemonstrated ownership
attitude and customer centric response to all assigned
tasksDemonstrated good organizational skills with the ability to
prioritize and work independentlyAttention to detail ensuring
accuracyKeyboard skills and Windows proficiency, including Excel
and Word IntermediateVerbal and written communication skills
IntermediateAnalytical Thinking IntermediateJudgment/Decision
Making IntermediateNegotiation IntermediateInsurance Contract
Knowledge IntermediatePrinciples of Investigation IntermediateValue
Determination IntermediateSettlement Techniques IntermediateMedical
Knowledge IntermediateEnvironmental / Work Schedules / OtherTravel
Requirements: Travel OccasionallyEmployment PracticesTravelers is
an equal opportunity employer. We value the unique abilities and
talents each individual brings to our organization and recognize
that we benefit in numerous ways from our differences.If you are a
candidate and have specific questions regarding the physical
requirements of this role, please send us an email so we may assist
you.Travelers reserves the right to fill this position at a level
above or below the level included in this posting.To learn more
about our comprehensive benefit programs please visit
http://careers.Travelers.Com/life-at-travelers/benefits/.0
Keywords: The Travelers Companies, Inc., Richardson , Auto Bodily Injury Claim Representative - New Hire Bonus, Other , Richardson, Texas
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