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Help Desk

Company: RV Retailer
Location: Richardson
Posted on: January 15, 2022

Job Description:

Help Desk & IT Support Specialist - We offer a fun and positive culture, career growth, and great benefits.We are a growing RV Retailer company based in Fort Lauderdale that offers robust learning opportunities for all associates, best-in-class leadership development programs, and a commitment to invest in and grow our associates' careers. We believe in leading by example, great communication, courage, accountability, innovation, and showing up every day with a strong sense of commitment and high level of passion for what we do and for the customers and associates we serve.The Company: RV Retailer has more than 70+ RV dealerships across the country and we staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike.RVs are designed for memorable journeys, and we believe shopping for one should be a one-of-a-kind experience as well.We also believe in customer commitment, professionalism, a will to win, teamwork, having fun and investing in our people.The Role: We are looking for a Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues.We offer a comprehensive benefit package including medical, dental, vision, disability, FSA's, and life insurance.We also offer paid time off, 401k, and an employee assistance program.Requirements:Knowledge of computer software, operating systems, and hardware.Experience with Microsoft Office, ticketing systems, and networking.Excellent verbal and written communication skills.Good problem-solving and critical thinking skills.Able to work in a team as well as independently.Experienced in providing professional and courteous customer service.Responsibilities:IT Resolution: Monitor and respond quickly to incoming requests relate to IT issues.IT Support & Troubleshooting: Maintain computer systems and act as support if any system goes down.Onboarding & Offboarding Management: Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).Network Assistance: Maintain user PCs, including upgrades and configuration as needed.Asset Management: Keep inventory of all equipment, software, and license users.Why Should You Apply?Fast growing company with great opportunities to grow your career.Collaborative and supportive team.Fast-paced environment with an opportunity to gain experience in a variety of tasks across the Information Technology spectrum.Pay: $40,000-$55,000/yr.


Keywords: RV Retailer, Richardson , Help Desk, Other , Richardson, Texas

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