In Business Risk and Controls Officer

Company: Citi
Location: Richardson
Posted on: January 13, 2022

Job Description:

As the world's leading global bank, we have an unprecedented opportunity to truly drive change through forward-thinking product experiences and services that will touch millions of customers. The experiences we're changing go beyond traditional digital channels and bank/credit card products; we are tasked with defining all digital consumer touch points across our rich suite of bank, credit card, savings, investment, lending, and financial wellness products.The In Business Risk & Control team within USCD is a driven, collaborative team tasked with helping the organization deliver unparalleled, forward thinking digital customer experiences and products by assessing risk and identifying, and in some cases, executing appropriate mitigating controls.The USCD In Business Risk and Controls Officer -plays a key role in the teams mission. We are looking for someone able to strategically think and solve complex problems, weigh multiple perspectives and effectively communicate across organizations. A successful Control Officer will consistently assess USCDs control needs, then create processes and routines to address and execute them.The -USCD In Business Risk and Controls Officer -is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. This role is a recognized technical authority for an area within the business and requires basic industry awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide risk management consistency and excellence.Create and implement processes, routines, reporting and communication strategies for controls that span across entire USCD org including, but not limited to: Continuity of Business, End User Computing, Compliance Training, and Mandatory Absence.Work with USCD organization to ensure oversight on processes for both Process Maps and Procedure ManualsEstablish meeting cadence with USCD organization; demonstrate partnership and provide ongoing value to USCD functional areasAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Works closely with business partners on findings and makes recommendations on risk mitigation strategyExamines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.Leverages data to examine impacts to Customer Experience and Regulatory breaks.Execute change management implementation plan responsibilities: conduct impact assessments, create change implementation plans, furnish evidence packages as neededIdentifying Control Gaps & partnering with USCD Organization to close gapsBuilding a robust foundation of risk culture; establishing interaction model with internal and external teams (CBORC, ORM, ICRM, USCD Organization)Be a Center of Excellence for USCD risk identification & mitigationQualifications:6-10 years relevant work experience in E2E project lifecycle digital and/or technology delivery, In Business Risk & Controls and/or process oriented rolesHighly Adaptable - Remains calm and optimistic under pressure and/or ambiguous environment, and adapts well to unexpected situations. Solicits and embraces feedback from others to make changes to improve impact and effectiveness.Consistently demonstrates clear and concise written and verbal communication skillsEffective organizational influencing skills required.Excellent problem solving skills Ability to see the big pictures with high attention to critical detailsDemonstrated ability to develop and implement strategy and process improvement initiatives.Strong communication, presentation, and influence skills, with ability to create a strong network of relationships among peers, internal partners, external constituencies, decision-makers, and stakeholdersSolid process background with a continuous improvement mindset, identifying solutions to mitigate risk while maintaining lean, nimble processesStrong project management skillsCurious and Courageous - Raises issues and challenges traditional approaches. Demonstrates an appetite to learn new things. Takes initiative and is not afraid to go against popular opinion.Determined - Achievement-oriented. Seeks and accepts new challenges outside comfort zones, and sets a high bar. Demonstrates a strong bias for action.Education:Bachelor's/University degree or equivalent experience, potentially Master's degree-------------------------------------------------Job Family Group: Compliance and Control-------------------------------------------------Job Family:Business Control------------------------------------------------------Time Type:------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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