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Patient Service Coordinator

Company: Texas Oncology
Location: Richardson
Posted on: January 12, 2022

Job Description:

Overview

Texas Oncology requires employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Texas Oncology is looking for a full-time Patient Services Coordinatorto join our team!This position will support the Texas Imaging and Infusion Center in Dallas. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." - in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Patient Services Coordinator do?

The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

The essential duties and responsibilities:

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
  • Checks in patients and informs clinical staff of patient arrival.
  • Collects copays and balances at the time of check in.
  • Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system.
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
  • Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
    Qualifications

    The ideal candidate for the Patient Services Coordinator will have the following background and experience:
    • High school diploma or equivalent required.
    • At least 3 years of medical office experience.
    • Prior receptionist experience strongly preferred.
    • Knowledge of insurance preferred.
    • Must have customer service experience and excellent customer service and communication skills.
    • Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel).
      Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Keywords: Texas Oncology, Richardson , Patient Service Coordinator, Other , Richardson, Texas

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