Bilingual Patient Account Representative - Work from Home

Company: IIIECI Eligibility Consultants, Inc.
Location: Richardson
Posted on: January 12, 2022

Job Description:

WELCOME TO ECI! Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you. Job Summary The Bilingual Patient Account Representative is responsible for contacting discharged patients to establish a positive partnership to obtain collateral documents necessary to complete their applications for government assistance programs. Job Requirements:Primary Job Duties & Responsibilities --- Maintains a large caseload with minimum or no delinquencies --- Contacts patients and creates collaborative teamwork to obtain needed information for application advancement --- Uses clear, simple language to ensure understanding in English and/or Spanish --- Complies with all state and federal laws regarding HIPAA and confidentiality requirements --- Able to remain focused and productive each day with minimum supervision --- Demonstrates respect for all individuals --- Adheres to ECI's Mission, Vision and Core Values --- Other duties as assigned Soft Skills Needed for the Ideal Candidate: --- A compassionate heart and a sincere desire to assist patients during any phase of their application process. --- Strong work ethic demonstrated with excellent outcomes --- Strong written and verbal communication skills --- Desire to provide the best possible experience for our patients --- Experience navigating a computer while on the phone --- Willing to work and contribute to a team environment --- Ability to trouble-shoot problems --- Listens effectively Required Qualifications: --- High School diploma / GED (or higher) --- Basic knowledge of Microsoft Office programs (Outlook, Word, Excel) --- Ability to work full-time (40 hours/week Monday-Friday) --- Prior customer service experience Telecommuting Requirements: --- Required to have a dedicated work area established that is separated from other living areas and provides information privacy Physical and Work Requirements: --- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer Employment Practices ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences. ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment. We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, and employer paid basic life insurance. Job Keywords: - Patient Advocate, Patient Support, Patient Engagement, Medicaid eligibility, Medicaid Worker, Customer Service, Case Management, Account Manager, Casework, Eligibility, Third-party Eligibility.

Keywords: IIIECI Eligibility Consultants, Inc., Richardson , Bilingual Patient Account Representative - Work from Home, Other , Richardson, Texas