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IT Support Specialist 1

Company: ZeniMax Media Inc.
Location: Richardson
Posted on: January 10, 2022

Job Description:

Overview:
id Software is looking for an enthusiastic, self-motivatedIT Support Specialistto join our team here in Richardson, Texas.We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities:
Provide technical support to end users by phone, email, and in person in a friendly, professional mannerTake ownership and monitor support requests to ensure a timely resolutionDeploy, configure, and support personal computers, laptops, and network appliancesIdentify, research, and resolve hardware, software, and network issuesInstall hardware components, drivers, and other upgradesSet up, configure, and support peripheral equipment such as TVs, printers, and game consolesInstall, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and PhotoshopAssist with user account creation, modification and termination across multiple applications such as Active Directory and ExchangeTrack hardware and software assets in an inventory systemUnpack new hardware and RMA or dispose of defective hardwareAssist with and lead new projects as they arisePerform other tasks as assigned

Qualifications:
1 to 2 years of corporate IT experienceExcellent customer service and communication skillsStrong PC hardwareand software experience (build, repair, and troubleshooting issues)Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlinesExtremely detail-oriented, trust-worthy, and reliableMust be a team player and be willing to work independently with minimal supervisionAble to lift 60 pounds (monitors, computers, printers, servers)Be able to assist with occasional afterhours emergency on call supportThe desire and ability to grow and improve technical skills on a daily basisBachelors degree in Information Systems or equivalent experienceExperience in IT supportExperience with networking appliances and technologies such as switches and Wi-FiExperience with Audio/Video equipment

Applicant Privacy Notice:
CCPA Applicant Privacy Notice

Keywords: ZeniMax Media Inc., Richardson , IT Support Specialist 1, Other , Richardson, Texas

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