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Customer Service Representative/Collections

Company: RGS Financial
Location: Richardson
Posted on: November 18, 2021

Job Description:

Job description*This position is required to be in-office.__**The Pay: $15.00__**The Job: We provide paid training and continuing education to advance your skills - no certifications or degrees are required for this position! Responsibilities include:- Contacting consumers via telephone to collect on past due accounts- Negotiating payment arrangements- Verifying/updating pertinent consumer information- Following all federal, state, and local laws related to debt collections- Meeting monthly individual/team performance expectations__**The Perfect Candidate: We are looking for people who thrive in an inbound and outbound call center environment, who is comfortable setting up payment, empathizing with consumers while holding them compliant, and other tasks related to collection services. Applicants should have excellent verbal communication skills. Other skills including but not limited to:

  • Collections/cold calling experience preferred
  • Ability to de-escalate upset customers
  • Proper phone etiquette with the ability to speak clearly and accurately with proper grammar
  • Have a friendly and positive approach to difficult conversations
  • Must have a strong work ethic
  • Multitasking capabilities with the ability to react quickly in a fast-paced environment
  • Taking consecutive customer calls and talking for the duration of your shift
  • Must be reliable and punctualTraining Schedule:
    • Training is in office and lasts 2 to 3 weeks, the training schedule is Monday through Friday 9:00 AM to 6:00 PMAfterTraining:
      • The client operates 7 days per week, schedules vary.
      • The weekly schedule will be finalized after training.
      • You may be required to work a rotating Saturday shift which will be assigned after training.Perks and Benefits
        • Possibility of bonus for top performers
        • Opportunity for advancement (nearly 70% of our management and executive team started as agents AT RGS FINANCIAL)- Medical, dental, vision coverage, and life insurance paid by the company- Employee Perks program that offers discounts on products- Employee Assistance program for help maintain positive financial, physical, and mental health'Work Location:
          • One locationWork Remotely
            • NoJob Type: Full-timePay: $15.00 per hourBenefits:
              • 401(k)
              • Dental insurance
              • Employee discount
              • Health insurance
              • Life insurance
              • Paid time off
              • Vision insurancePhysical Setting:
                • Call center
                • OfficeSchedule:
                  • Monday to Friday
                  • Weekend availabilitySupplemental Pay:
                    • Bonus payEducation:
                      • High school or equivalent (Preferred)Experience:
                        • Collections: 1 year (Preferred)
                        • Customer Service: 1 year (Preferred)Work Location: One location

Keywords: RGS Financial, Richardson , Customer Service Representative/Collections, Other , Richardson, Texas

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