Operations Support Administrator

Company: Wireless CCTV
Location: Richardson
Posted on: May 6, 2021

Job Description:

The Company Wireless CCTV (WCCTV) United States Headquarters is located in Richardson, Texas. WCCTV was founded in the UK and is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. Earlier this year, the Private Equity Firm LDC, made a substantial investment into WCCTV. This investment will allow us to rapidly scale and grow in the United States and continue our services as a market leader. In addition to this investment, we were also recently named on the top 100 Profit Track, "Ones to Watch" list in the UK. The Company's wide range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Body cameras
• Time lapse video services The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Opportunity
  • WCCTV are looking for an outstanding, bright and motivated individual to provide operational administrative support to clients, monitoring stations, sales department and engineering team
  • We are committed to the success of our employees and demonstrates this through our development of people.
  • The successful candidate can expect to receive comprehensive training, coaching and support.
  • You will enjoy a 'hands on' role which requires you to multi-task between a variety of duties. Benefits
    • Permanent position, full time Monday to Friday 8.30am - 5.30pm
    • 10 days holiday (increases with length of service) + 6 public holidays
    • Contribution from company towards pension plan and medical, dental and vision cover WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.Job Requirements:Main Duties
      • To create Anti-Theft reports from incidents on the daily activity report & issues incoming from customers - investigate, download footage, screenshots.
      • To effectively liaise daily with US Support Team, to discuss queries and outline any task sharing possibilities.
      • To ensure completion of administration for Rental Utility (booking assets out to jobs, processing decommissions and quarantine.
      • To monitor data usage spikes and take the relevant action to halt data usage.
      • To complete set up with Managed Services installations, analytics set up and to provide customers with sign off documentation following a despatch (data plan's, Time lapse and returns.
      • To ensure a regular program of trailer checks. (Daily - High priority customer sites, Weekly - Medium priority sites and Monthly - Managed Service sites)
      • To manage and coordinate customer communication to make them aware of the site going live and the processes involved.
      • To coordinate quarterly visits documentation (data usage reports, any incidents highlighted, any changes to site that are affecting the WCCTV equipment)
      • To provide administration and communication for the WCCTV Heartbeat system, both Managed Services and Government
      • To provide administration and communication for the WCCTV Watchdog system.
      • To administrate the WCCTV ERP system when orders are received
      • To liaise with the monitoring station that sites are on-boarded and decommissioned correctly.
      • To liaise with potential customers and manage the trial agreement process

Keywords: Wireless CCTV, Richardson , Operations Support Administrator, Other , Richardson, Texas