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CWM- Marcus by Goldman Sachs - Fraud Operations Servicing- Associate Richardson, TX

Company: Goldman Sachs
Location: Richardson
Posted on: May 3, 2021

Job Description:


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.


The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Marcus by Goldman Sachs

Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.



Our business principle #2 states: "We are dedicated to complying fully with the letter and spirit of the laws, rules and ethical principles that govern us. Our continued success depends upon unswerving adherence to this standard."

As part of the Fraud Risk Capabilities team, you will be responsible for ensuring the Fraud Delivery team maintains regulatory and procedural compliance as well as ensuring system issues are identified, documented and resolved. You will join a team of driven risk/operations managers to help build universally accessible and industry leading risk solutions that are simple and transparent for the consumer businesses. You will be independently leading multiple projects, partnering with multiple stakeholders across products, fraud functional teams, engineering, operations, tech risk and second-line functions to execute on these initiatives.

We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.


  • Partner with the fraud functional teams to develop risk capabilities to drive industry leading fraud prevention and dispute resolution while delivering exceptional customer experience, Collaborate with key stakeholders including product owners, strategy risk management, engineers, compliance, and legal teams on a regular basis
  • Manage several projects simultaneously and drive end-to-end project delivery
  • Identify and document opportunities to improve existing processes
  • Work with stakeholders throughout the firm to help ensure the efficacy of Fraud Delivery controls, policies and procedures relating to regulatory and procedural requirements.
  • Organize and maintain large quantities of data and documentation in a dynamic environment
  • Initiate, monitor and resolve items documented in risk management systems.
  • Research and remain current on the latest industry fraud trends and recommend tools, services and practices for improvement
  • Manage changing priorities and evolving needs of the overall organization
  • Assist with design and implement various fraud capabilities to provide exceptional customer experience while protecting the business from substantial losses.


  • Bachelor's degree (U.S. or equivalent) in Business/Project/Change Management, Statistics or a related field
  • Minimum 2 years of experience in product management or fraud operations management
  • Minimum 2 years of experience in project management and driving initiatives with multiple stakeholders with tangible results
  • Proficient in Microsoft Excel, PowerPoint, Visio and other software to deliver high quality materials
  • Ability to collaborate in a team environment, communicate effectively & influence others
  • Ability to learn quickly and adapt to projects and deadlines
  • Integrity, motivation, intellectual curiosity and enthusiasm.


  • Master's Degree
  • 4+ years of product management or fraud experience
  • Experience in a start-up environment


The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Keywords: Goldman Sachs, Richardson , CWM- Marcus by Goldman Sachs - Fraud Operations Servicing- Associate Richardson, TX, Other , Richardson, Texas

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