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Product Services Coordinator (Control Systems)

Company: Lennox
Location: Richardson
Posted on: May 3, 2021

Job Description:

Company OverviewLennox International(LII)is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.Job DescriptionThis Technical Support position supports the PD&R Product Development Team responsible for insuring that our Indoor Air Quality and Residential Controls products are serviceable, reliable, and safe. This includes not only hardware but also ancillary products such as training and literature integrity. Under general direction, liaises with field technical service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure, or reliability concerns and drives continuous improvement. This position is responsible for Lennox and Allied products.WHAT YOU WILL BE DOING+ Provides troubleshooting and installation expertise of residential IAQ and Residential Controls applications + Diagnose issues with refrigeration circuits, components and controls to guide Lennox groups to the appropriate resolution + Assist in the development of technical documentation as well as assist Tech Lit and Engineering to provide training materials, updated installation, operation and maintenance instructions, Service & Application notes, and proof-read new documents as needed + Provide product application and troubleshooting training to the Inside Technical Consultants and Field Technical Consultants + Present product related training, information and updates at Sales and Field Technical Consultant meetings + Make sure Bill of Material for each product is up to date and work with Supply Chain to ensure repair parts are available at product launch, after launch and through the product obligation period + Attend meetings including but not limited to DP, MRT, Sales, FTC, Safety Audits, Service Reviews and Product Audits. + Work with Product Sales, Product Management, Engineering, and the Vendor to improve the product + If a field product issue arises that requires a Field Program, you must be able to work with the Manager of Product Technical Support to assist with the implementation the program.WHAT YOUR FUTURE MAY LOOK LIKE AT LENNOX (LII)Lennox International allows you to craft your career according to your own skills, talents and passions. _We are committed to a diverse and inclusive environment that is dedicated to supporting growth and development of team members to hit their fullest potential. We offer a variety of inclusive programs for all employees including: Inclusion & Diversity Council, LII Womens Business Council (LWBC), LII Employees of African Descent (LEAD), LII Young Professionals Association (LYPA), Allied Alliance (AA) and P.R.I.D.E._QualificationsWHAT WE ARE LOOKING FORHigh school diploma or GED required. Associates degree in air conditioning or bachelors degree in engineering preferred. Requires at least 10 years of relevant HVAC and control system experience.Must also have the following demonstrated knowledge and skills;+ Advanced knowledge of smart communicating residential thermostats and control systems installed on a communication bus preferred + Advanced knowledge of Wi-Fi wireless network communication and communication protocol preferred. + Knowledge and application of residential Indoor Air Quality accessories and equipment preferred. + The ability to provide assistance in a fast-paced environment + Excellent verbal and written communication skills + Strong customer service skills + Strong analytical and troubleshooting skills + Ability to multitask to handle and prioritize multiple tasks. + Proficient in Microsoft Office Suite. Experience with SAP is preferred. + Strong presentation skillsWHAT WE OFFERAt Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Our Store Manager position is ideal for anyone looking for a diverse working environment with long-term growth possibilities. Benefits: + Competitive base salary with bonus structure that rewards results + Industry leading sales and product training + Medical and Dental benefits + 401(k) with company match + Employee Stock Purchase Program + Community involvement opportunities + Much, much moreJob Locations_US-TX-Richardson_Requisition #_2020-23930_Category_Sales Support_Shift / Hours_Regular_ Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status. Applicants with Disabilities If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at E-Verify Participation For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify. Please visit the E-Verify website for more information on this program.

Keywords: Lennox, Richardson , Product Services Coordinator (Control Systems), Other , Richardson, Texas

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