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CWM - Marcus by Goldman Sachs - Disputes Strategy - Associate- Richardson, TX

Company: Goldman Sachs
Location: Richardson
Posted on: May 3, 2021

Job Description:


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer (Marcus by Goldman Sachs)

Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.


Your Impact

As part of the central fraud team you will be responsible for the development of new analytical strategies, business processes and solutions to provide best customer experience related to disputes and protecting the firm from financial losses due to disputes. The role will involve working closely with product, technology, Operations, Compliance and data science teams to develop solutions and improve the performance of the portfolio. As part of this team you will be responsible for:

  • Developing analytics and executing strategies to modernize the dispute processing and enhance agent productivity
  • Develop dashboards and control reports to support the management of the business
  • Liaise with operations teams to identify trends and opportunities for process improvements
  • Working with technology team to find, develop and implement solutions

Job Summary and Responsibilities

  • Use a data-driven approach to develop and design solutions
  • Review, evaluate and drive selection of new vendors or technologies to enhance the dispute strategy and mitigate emerging risks
  • Establish the appropriate analytical environment and reporting to ensure comprehensive dispute coverage
  • Collaborate with the Customer Operations leadership for execution of the dispute strategy
  • Research and remain current on the latest industry fraud trends and recommend tools, services, and practices for improvement
  • Identify and develop analytics for process improvements/automation to maximize agent efficiency for dispute resolution

Preferred Qualifications

  • Bachelor's degree in Mathematics, Statistics, Economics, Finance, Engineering or a related field.
  • 4+ years of risk management experience with debit cards, credit cards and checking products
  • Experience with using data science tools (Python, Spark preferred) to solve business problems.
  • Experience of building quantitative strategies for dispute processing for fintechs and cards industry
  • Working knowledge related to interpretation of Reg Z and Reg E is preferred
  • Experience with consumer banking dispute processing tools and methodologies
  • Developed reporting and used data visualization to report on trends or analysis
  • Managed projects and worked with technology teams to implement solution
  • Ability to work independently with minimal supervision


ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

The Goldman Sachs Group, Inc., 2020. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Keywords: Goldman Sachs, Richardson , CWM - Marcus by Goldman Sachs - Disputes Strategy - Associate- Richardson, TX, Other , Richardson, Texas

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