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Member Support Representative

Company: PrideStaff
Location: Richardson
Posted on: May 3, 2021

Job Description:

Member Services RepresentativeOur Richardson client is growing and looking for the right people to join their Member Services team! The Member Services team supports small business owners in the retail packing and shipping industry. As an MSR (Member Service Representative), you will be an integral part for the success of their member's business. You will be responsible for communicating via phone and email to answer all questions concerning:Membership options (basic versus premium)Navigating/troubleshooting the company's website and/or member portalBilling inquiriesPromotion of new programs and services to membersEducation for members about business strategies, new products, and profit modelsThis is NOT a call center environment. You are not being measured through metrics, instead your performance is measured by the quality of your service.The ideal Member Services Representative will have:Proficient knowledge of MS products, especially OutlookAbility to utilize multi-line phone systemAbility to take diligent notes about customer interactions within the CRMAbility to learn CRM software quickly (with training provided)Confidence to write articulate and professional email in a short amount of timeStrong skills to build rapport with membersPrevious customer service, sales, or other related professional experienceHours: 8:30-5:00 pm, Monday through FridayPrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:A professional, supportive team environmentRepresentation to North Dallas' top employersFull medical benefits packageDedicated consultants that provide industry insights & resources to ensure continued career developmentThese are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work!Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinneyCompensation / Pay Rate (Up to): $13-15/hr

Keywords: PrideStaff, Richardson , Member Support Representative, Other , Richardson, Texas

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