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Entry Level CSR- $16.00/hour

Company: Aerotek
Location: Richardson
Posted on: April 10, 2021

Job Description:

Description:STARTING WORK FROM HOME, but will return to office in Richardson in a few months*LOTS OF ROOM FOR CAREER ADVANCEMENT**Taking calls regarding Life Insurance Claims, Death Claims (collecting information from the caller, providing empathy, and updates on current policies, etc)Able to read and comprehend (non-scripted calls) policiesWorking on multiple computer screens with dual monitorsSuccessfully completes Life/Health Response Center trainingDevelops knowledge of State Farm and the department's workflow, procedures, and productsDevelops knowledge of required systems and tools utilizedProvides application and policy status, life claims status, services beneficiary maintenance and answers lower complex billing and policy questionsIdentifies form requirements, medical requirements, assists with new business/change of plan processes and policy maintenanceIdentifies need to escalate for specialized activityFollow process guidelines to service new and existing policiesResponsible for working primarily with agency partners and occasionally customers and 3rd party vendors by communicating outstanding requirement of documents or formsIdentifies, researches, and responds to questions/issues related to life insurance policiesUses multiple applications to gather the necessary information and notify business partners regarding status, inquiries and claim reportingTop Skills Details:Excellent Customer Service SkillsStrong Computer Skills & Strong Internet Connection (while working from home)Attention to DetailKey attributes:- Active listening skills- High empathy- Being resourceful (ability to use notes and tools provided in training to find answers)- Navigate multiple screens and systems- Adaptable- Comfortable with constantly changing environment- Critical thinking, resourceful and ability to research items- Simplify complicated topics- Growth mindset- Team playerAdditional Skills & Qualifications:Preferred Skills: 1-2 years relevant experience; customer service preferred Communicates clearly, professionally and empathetically with customers/associates Ability to provide remarkable customer service in all interactions with customers and associatesAbility to think critically and demonstrate decision making skills through appropriate investigation Ability to handle multiple computer applications while helping customers on the phone in a fast-paced collaborative team environmentThrives on accountability to your team, your work and your scheduleWorking in a collaborative team environment to handle a large volume of work Highly prefer HS Diploma or GED About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Richardson , Entry Level CSR- $16.00/hour, Other , Richardson, Texas

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