Customer Service Representative
Company: Travelers
Location: Richardson
Posted on: January 12, 2021
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Job Description:
Company SummaryTaking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Target Openings12Job Description SummaryNo Prior Insurance
Experience Needed! Excellent benefits including medical, dental,
vision and life starting day one as well as 401K with company
match, pension plan and paid time off. Hiring for M-F 9 AM - 6 PM
Work Schedule with one Saturday per month. 12 weeks of paid
training. Starting salary $38,000.This entry level position
embodies Travelers' mission to help provide peace of mind for our
customers. Our Customer Service Representative is the first to give
customers the assurance they need for life's unpredictable moments.
By handling inbound calls from our existing customers, our Customer
Service Representative is able to build and maintain effective
relationships with our customers and provide support to those who
need it most. This role may assist customers and agents with
quotes, policy inquires and changes, address insurance billing
questions or handle inquiries on technical support. This rewarding
opportunity is not the only perk: access to great benefits,
collaborative work environments, plus job growth and development
all contribute to a fulfilling career with Travelers. As part of
the hiring process, this position requires the completion of an
online pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration. This job works under direct supervision and
does not manage others.Primary Job Duties & Responsibilities* Based
on customer situation, provide policy options such as additional
deductible, basic coverages and discounts.* Responds to
customers/agents requests for quotes or changes to existing
policies.* Reviews cancellations and reinstatements and makes
appropriate decisions to resolve with guidance.* Resolves
service-related complaints and complex calls with guidance from
others on more complex calls.* Assist customers with simple intent
calls.* Acts as online billing systems and agency portal website
expert to provide proactive agency and customer support.*
Identifies new business opportunities driven by customer/agent
request where appropriate, which includes both coverage and
product. New business requests will be transferred as appropriate.*
Ensures current and complete documentation of account notes.* Other
duties as assigned.Minimum Qualifications* High school diploma or
GED. Education, Work Experience, & Knowledge* Some college
preferred.* Prior insurance and/or call center experience a plus.*
Resident Property and Casualty or Personal Lines Insurance License
preferred.* Previous customer service experience
preferred.Licensing or Certificates* Ability to successfully
complete training by meeting expectations for assessments,
knowledge checks and applying content.Job Specific Technical Skills
& Competencies* Technical knowledge:* Solid math and analytical
skills.* Strong keyboard skills and system navigation experience.*
Customer service:* Must be able to meet quality and customer
experience expectations.* Ability to diffuse and assist irate
callers.Employment PracticesTravelers is an equal opportunity
employer. We value the unique abilities and talents each individual
brings to our organization and recognize that we benefit in
numerous ways from our differences. If you have questions regarding
the physical requirements of this role, please send us an email so
we may assist you.Travelers reserves the right to fill this
position at a level above or below the level included in this
posting.Job Requirements:
Keywords: Travelers, Richardson , Customer Service Representative, Other , Richardson, Texas
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