AppDynamics is an application performance monitoring solution
that uses machine learning and artificial intelligence (AI) to
provide real-time visibility and insight into IT environments. With
our unique AIOps solution, you can take the right action at exactly
the right time with automated anomaly detection, rapid root-cause
analysis, and a unified view of your entire application ecosystem,
including private and public clouds. Using AppDynamics, you’ll
finally align IT, DevOps, and the business around the information
that helps you protect your bottom line and deliver flawless
customer experiences at scale.
About the role:
As a Customer Success Specialist, you will be at the forefront
of the new Customer Success movement, helping customers maximize
the value they receive from AppDynamics. As part of this role, you
will be responsible for the account management of a portfolio of
approximately 20 of AppDynamics’ most strategic Tier 1 regional
You will be responsible for driving adoption of the AppDynamics
platform at scale throughout customer organizations, in addition to
strengthening relationships with key stakeholders, and identifying
expansion opportunities for the business.
Given the complexity of the large enterprise environments we’re
servicing, this position requires a candidate that has an
ever-evolving curiosity of technology, and more specifically,
software. Working directly with customers, you will become the
subject matter expert of Application Performance Management (APM)
as a practice and AppDynamics.
You will leverage internal tools to identify product
configuration challenges, and partner with Customer Success
Engineers (CSEs) to deliver virtual best practices sessions
designed to enable our Customers to resolve their issues.
You’ll identify customer renewal risk, and where needed,
leverage our Risk Playbook to get live enablement, services, and
education assistance to mitigate risk and bring our customers back
to full health.
Finally, you will have the opportunity to work directly with our
Product Management, Engineering, Sales, Support, and Marketing
teams to share your knowledge and experiences to ultimately improve
our business and our customers’ success.
You will be required to travel up to 50%.
? Own the overall relationship with approximately 20 of our most
strategic Tier 1 enterprise customers, and drive customer health as
measured by license consumption, overall usage of AppDynamics, and
? Establish a trusted advisor relationship spanning both
technical expertise and strategic account management.
? Identify and nurture internal AppD “champions”. Focus on
driving new relationships, opening doors to new uses cases /
champions / applications teams, and in general, elevating
AppDynamics within each environment.
? Develop a Joint Success Plan (JSP) for each customer to guide
conversations and track daily activities to achieve specific,
strategic business outcomes.
? Actively drive value realization of AppDynamics within our
most strategic and complex customer environments.
? Conduct in-depth adoption assessments with various customer
? Advocate AppDynamics best practices, and drive evangelization
organizations via Virtual and Live Adoption Accelerators.
? Identify training/services gaps and opportunities for
expansion and enhancement
? Become a proficient user of our software, with the ability to
demo our product to customers and lead customers through in-depth
conversations about product features and use cases.
? Act as initial “gatekeeper” for customer escalations and
properly triage or directly address these situations.
? Success offerings, playbooks, and collateral, that allow us to
deliver value to customers at greater scale.
Qualifications: Holds a bachelor’s degree in Computer Science or
equivalent work experience. ?Minimum of 3-5 years work experience
in a SaaS technical, business-facing role, including, but not
limited to: pre/post-sales consulting, professional services,
management consulting, and technical program management.
Technical acumen necessary to understand what AppDynamics is,
and the problems it solves.? ?Preferred direct AppDynamics
experience, but not required. Any/all prior experience with
AppDynamics or related APM/DevOps solutions is a big plus.
? Understanding of the business goals that our customers are
trying to achieve: reducing the number of incidents, incident
duration, and driving increase in customer experience and
? Experience building, selling, or supporting enterprise
software, ideally enterprise SaaS.
? Successful experience in growth-oriented environments and the
ability to meet/exceed aggressive timelines and business metrics;
hunter mindset who will assist our field
organization in capturing new business.
? Experience and high comfort level building and strengthening
executive-level business and technical stakeholders.
? Able and willing to travel as the job requires, up to 50%.
? Familiarity with Salesforce and Gainsight a plus.
We take great pride in the award-winning culture at AppDynamics.
? Medical, dental, vision coverage.
? 401k match (4.5%)
? Wellness perks (gym, hobbies, education, store discounts,
? 4 weeks paid time off (PTO), 5 days volunteer time off (VTO),
14 holidays (including 1
birthday PTO and 1 floating holiday).
? Mandatory company shut down between Christmas and New
? Weekly catered breakfast and lunch, and all the snacks, fruits
and drinks your heart
desires, monthly happy hour events, and weekly massages.
? Free shuttle service and pre-tax commuter benefits. Just a
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accept unsolicited agency resumes. Please do not forward
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or firm and will not be responsible for any agency fees associated
with unsolicited resumes. Unsolicited resumes received will be
considered property of AppDynamics.
AppDynamics is an ?equal opportunity employer? and considers all
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
age, protected veteran status, or any other unlawful factor.
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regarding consideration of qualified applicants with criminal
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