AppDynamics Order Operations Analyst

Company: AppDynamics
Location: Richardson
Posted on: November 18, 2020

Job Description:

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale. We make the digital world work. Our vision is to empower people and machines to continuously advance business performance to benefit everyone. Who You'll Work With: As a US Order Operations Analyst, operating within a role supporting both our internal sales teams and our channel partner community. You will assist with coaching on operational processes and help with data analysis, reporting, and multi-functional process reviews. You are detail-oriented, dedicated, creative, and always ready to help your team where needed. What You'll Do Completing of sales-related cases and tasks/projects that are passed to you for completion by the Order Operations Manager Reviewing submitted sales orders for accuracy and completeness per company guidelines

Analyze data on sales orders that have been completed to ensure bookings requirement has been completed accurately Accuracy will be needed for completing and updating appropriate order/customer information in SFDC Assisting/coordinating training new and existing sales reps with Salesforce.com and the quoting tool used within our organization Your support of the sales organization with quote creation as needed Booking reconciliations, while maintaining and refining data maintenance and integrity

UAT testing for Salesforce automation

Who You Are

You bring 1-3 years’ experience in an operations role. You possess a minimum of a 4-year degree, or higher Thrive within a fast-paced environment, with the ability to lead multiple tasks at one time. Can work monthly and quarter end extended hours, as needed General understanding of sales-related processes A natural problem solver with distinct analytical skills Ideally you have a solid understanding of Quote to Cash procedures Exceptional attention to detail Why AppD+Cisco?: The world is changing. Today, people and devices are more connected than ever before, raising the bar for performance and the customer experience alike. At AppDynamics, we’re unified in our mission to empower the enterprise with an AI-powered APM solution that provides transparency into the IT environment, as well as unified monitoring down to the network, so you can make mission critical and strategic decisions that drive business forward in real-time. When AppDynamics was acquired by Cisco for $3.7B it was the day before we planned on to go public. This strategic acquisition was 2.4 times more than we were planning to exit at, which highlights how much Cisco values the AppD business. So, why did they invest so much in us? As part of Cisco, AppDynamics will serve a critical role in helping drive Cisco's continued transformation into a software company. Being with the Cisco family allows us to benefit all people. We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward them to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics. AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics follows all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact talent@appdynamics.com. AppDynamics participates in E-Verify.

Keywords: AppDynamics, Richardson , AppDynamics Order Operations Analyst, Other , Richardson, Texas