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Technical Consulting Engineer

Company: Seneca Resources
Location: Richardson
Posted on: September 13, 2020

Job Description:

Technical Consulting Engineer

Location: Richardson/Plano, TX

Contract: 18-months, possible to go permanent or extend

Interviews: WebEx – 2 rounds

Required Skills: You've achieved a Bachelor’s Degree in a technical field, Masters is a plus

You have 5+ years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities

You should have 10+ years’ experience or graduate school equivalent in the telecommunications industry

Innate crisis management skills and the tenacity to handle critical customer issues

You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction

Update case notes to reflect current status of support cases

Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction

Utilize the client technical service lab to recreate and resolve customer issues

You can participate in weekend on-call rotation

Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)

CCIE not required, but is a plus

Required Knowledge Specific to your Technology Interest:

Linux and Virtualization: You have an expert level understanding and working knowledge in Linux and its troubleshooting tools

Advanced OpenStack deployment, administration, and troubleshooting

Scripting skills (e.g. Python, Bash/Shell, Perl)

Working knowledge of MongoDB functions and troubleshooting

Knowledge of container technology i.e Docker

Experience with exploiting webservices/API/JSON

Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)

Linux certifications are not required but a plus

Service Provider Mobility: Extensive knowledge of Evolved Packet Core network architecture, network elements’ functionalities, and communication protocols

Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF

Working experience with analyzing packet captures through Wireshark

Working experience with Cisco Policy Suite and StarOS based products is a plus

Good knowledge of 3GPP standards

Familiar with CUPS and 5G Core architecture and functions

Keywords: Seneca Resources, Richardson , Technical Consulting Engineer, Other , Richardson, Texas

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